Borrower Feedback Survey on Lender Support during COVID-19
Rangewell work with thousands of businesses a year to help them find, compare and apply for finance. In 2019 we closed transactions with 87 business lenders and we are one of the largest Introducers of business to many of the High Street Banks.

Given the breadth and depth of coverage we have with so many Business Lenders, we are tracking how each Lender supports their borrowers during the COVID-19 crisis. We believe that most lenders will act responsibility but a transparent, independent overview can only encourage this process.

We are keen to hear from all borrowers who have applied to the Coronavirus Business Interruption Loan Scheme (CBILS) and who have had both positive and negative experiences in order to create as wide and as representative a picture as possible.

ALL INFORMATION PROVIDED WILL BE TREATED IN THE STRICTEST CONFIDENCE AND, UNLESS YOU SPECIFICALLY REQUEST OTHERWISE, WILL NOT BE USED FOR ANY PURPOSE OTHER THAN TO CREATE AN AGGREGATED LENDER BY LENDER OVERVIEW.
What is your Business Name? (Not for publication) *
What is your name? (Not for publication)
Which lender did you apply to? (Please submit one form per lender) *
Do you have a current business loan with this Lender
Clear selection
Brief description of your business *
Brief description of the support you requested from your lender *
How quick was the lender's response *
Within 24 hours
Yet to respond
How well did the lender understand your request *
Didn't understand at all, I had to explain repeatedly
Fully understood my business and my specific request
Overall how supportive was the lender throughout the process *
Very unsupportive
Very supportive
Given your experience, would you recommend this lender to others?
Never - I would actively tell others to avoid borrowing from them
I would actively recommend this lender
Clear selection
Do you have any other information you would like to provide?
Privacy Notice | Terms & Conditions: Thank you for your information. You agree that the information provided is true and correct. You have the right to correct the information that is inaccurate or incomplete at any time by emailing lendersupport@rangewell.com. Rangewell may use the information you have supplied to provide aggregated reports on how different lenders are treating their business customers during the COVID-19 crisis but your individual information will not be shared with third parties without your written permission. You can have your entry removed and have your data deleted from all Rangewell databases at any time by emailing: lendersupport@rangewell.com. Rangewell Limited is a registered company in England and Wales (Company Number 09362490). Our registered office address is 2 Union Square, Darlington DL1 1GL. Information Commissioner's Office Reference ZA097601. VAT number GB225118634. Rangewell is an appointed representative of MACCapital Limited (Company No. 01267885) which are authorised and regulated by the Financial Conduct Authority (FCA Registration 742543). Our Head Office is based at 64 Clifton St, London EC2A 4HB. *
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