Custom Ticket Status User Research
Custom Ticket Status has been a long outstanding request for Zendesk. We would like to know how this would impact your Zendesk instance and understand your use cases while we build more flexibility into Zendesk.

We are also using this form to collect interest in Custom Ticket Statuses and potentially participate in further research.

This form should take approximately 5 minutes to complete.
Do you have a need for Custom Ticket Statuses? *
A custom ticket status would be a different status apart from what is currently inside Support (New, Open, Pending, Solved, On-hold)
Describe your use case(s) for custom ticket statuses *
Do you use the On-hold status today? *
Do you have multiple brands in your Zendesk account?
Clear selection
Would you have a need for separate statuses for each Zendesk Brand?
Clear selection
Do you use an App(s) to manage custom statuses?
Clear selection
If you do use an App to manage custom statuses, what is the name of the App(s)?
Your Zendesk subdomain: *
Would you be open to the team reaching out with further questions, for the purpose of research? *
Your name
Please provide this if you're open to the team reaching out with further questions
Your email
Please provide this if you're open to the team reaching out with further questions
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