Volunteer application form for Citizens Advice Lewisham (CAL)
We take your privacy seriously and any personal data you provide in this form will be properly safeguarded and processed in accordance with the requirements of the 2018 GDPR (Greater Data Protection Regulation). See section at the end of this form for full details of how your data will be processed.
Please note that unfortunately we are unable to accept applications from anyone under the age of 16 or from anyone currently receiving advice from any of our services.
Please check to confirm you are over the age of 16
Please check to confirm you are not currently receiving advice from CAL and have not done so in the last 6 months
Q3a) Do you have access to a personal laptop or PC, a private and secure internet connection and a confidential working space? (Please note you must have these in place to perform the role from home)
Q3b) Please give relevant details regarding your IT set-up and working space below
Personal & contact details
Q4) First name
Q6) Address including Post Code
Q7) Telephone number
Q8) Preferred contact method
Volunteer role, skills & experience
Q9) Describe any skills you have that would be useful for the role you’re interested in (e.g. talking to people face to face or on the 'phone, IT skills, helping people learn, speaking / writing in a language other than English, British Sign Language, good verbal / written communication skills, problem solving, co-ordinating teams, social media skills)
Q10) Language(s) spoken, other than English
Q11) Please describe relevant experience from the past few years (e.g. employment, work experience, volunteering, community activity (involvement in tenants’ associations, school activities, support groups), caring for children / relatives / friends, classes, training courses)
Q12) Please tell us why you want to volunteer for CAL and what you hope to get from the experience
For this role, we ideally ask for a commitment of two days per week for at least nine months.
We expect all new volunteers to complete a 13 week compulsory induction for two days each week, which can be undertaken remotely. One day must be a Thursday, which is our training day. The second day during the induction we will agree with you, to fit around your schedule.
We operate our service Monday - Friday 9.00am - 5.00pm, and volunteer hours are 9.30am - 4.30pm
Q13) Please select the days on which you are available to volunteer
Q14) Are there times at which you are likely to be unavailable (e.g. School holidays)
Q15) Are there any adjustments we can make to assist you during this recruitment process? Please also tell us if there is anything you would need in order to fulfil this volunteer role, such as the way you carry out the role or the way we may support you. This information will be treated as confidential
Q16) Is there anything that you do in your spare time or as a job that may conflict with Citizens Advice (e.g. you work as a local bailiff or are a local landlord)? Many potential conflicts can be discussed and worked around
Eligibility to volunteer
As part of the screening process we ask all volunteers to provide two referees, whom we will contact for a reference once you have been selected. We request that one referee is a current or former employer within the last 1 year who knows you in a work related, academic or professional capacity. This could be an employer, teacher, tutor, a colleague, or former-colleague where you have worked or volunteered before. It could also be someone who knows you well (but not a member of your family). We will require their name, relationship to you, email address and contact number.
Entitlement to work or volunteer
If you are from outside the EU / EEA, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.
If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency (
Our policy on convictions
Having a criminal record is not in itself a barrier to volunteering, and we will only take relevant convictions or sexual offences into account. Our policy is in place to make sure ex-offenders are treated fairly. We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role.
Anyone with a caution or conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to volunteer.
If you are concerned about any element of the above, and would like to discuss your individual circumstances further, please contact
Q17a) Have you had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974? For more information see:
Q17b) If you have answered 'Yes' to the question above, please give details of the offence and date of conviction
If you have given us any information about your health, disability or access requirements under data protection law we need your explicit consent to hold or use that information.
We will only use this information to make reasonable adjustments and/or keep you safe, and it will be held securely.
All the information I have provided above is accurate to the best of my knowledge
I give my consent for any information I have provided about my health, disability or access requirements to be held used by Citizens Advice Lewisham
How did you hear about this opportunity?
How we will process your information
The information you give us on this form will be used to help us decide whether to recruit you as a volunteer - this is our ‘legitimate interest’ under data protection law. It will only be seen by staff involved in the recruitment process, and will be stored securely. We will retain unsuccessful application forms for up to 1 year from the date the application form was received.
If you are recruited we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it.
All use of volunteer information will be relevant to their involvement, and may include:
● Contacting volunteers when necessary
● Making changes to role, support or equipment to improve accessibility
● Monitoring statistical details of our volunteers
● Providing ongoing support to volunteers
● Monitoring the quality of advice given to clients
● Addressing problems or complaints
You have legal rights over your data, including access to it, and the right to ask that it is corrected, restricted or deleted. There is more information on these rights on the Information Commissioner’s Office website:
If you have any questions about the use of your data, please contact: Sukhvinder Kaur Stubbs, Leemore Community Hub, Bonfield Road, SE13 5EU
Send me a copy of my responses.
Page 1 of 1
Never submit passwords through Google Forms.
This form was created inside of Citizens Advice Lewisham.