Citywide Classroom Troubleshooting Form

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Submit this form if you or your student is having any of the following issues with their internet connection:

1. The student was given Comcast Internet Essentials but the household is ineligible, outside of Comcast service area, or already has a residential internet service provider.
2. The student had issues with their mobile data hotspot that could not be resolved by T-Mobile (1(844) 341-4834).
3. There are other issues with the student's internet connection.

Note that this form cannot be saved and returned to. For questions about the troubleshooting form or process, contact Citywide Classroom South Bend at info@citywideclassroom.org or by calling (574) 703-1881.

Email *

Which of the following best describes the issue you are having? *

The student was given Comcast Internet Essentials but the household is ineligible, outside of Comcast service area, or already has a residential internet service provider.

The student had issues with their mobile data hotspot that could not be resolved by Sprint (877-879-5031) or T-Mobile (1 (844) 341-4834).

Other:

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