QuEn -  Research Questionnaire for customers

Ladies and Gentlemen,

We kindly invite you to participate in the survey carried out as part of the project entitled: Quality and environmental aspects of product improvement (IVF 22230264) ,      co-financed by the International Visegrad Fund. The aim of the research is to compare the current approach of SMEs from the electromechanical industry of the V4 countries (Poland, the Czech Republic, Slovakia and Hungary) with the approach of their clients or potential clients in the field of pro-environmental product quality management.

The research results will constitute empirical material necessary to conduct scientific research, they are not used by third parties.

The survey is anonymous. Duration of the survey - 15 minutes.

Thank you in advance for your time.

Sign in to Google to save your progress. Learn more
Information for the respondent:

It was assumed that a high-quality product is one that meets the current expectations of the customer(s).

Unless stated otherwise, please indicate one answer.

1.      Home country? Please mark one answer with an X:

 *

2.    Year of birth 

 *

3. Sex? Please mark one answer with an X:

 *

4.  Education? Please mark with an X the answers that apply to:

 *

5. Employment? Please mark one answer with an X:

 *

6. Place of living. Please mark one answer with an X:

 *

7.  Marital status? Please mark one answer with an X:

 *
8. Number of people in the household? Please mark one answer with an X: *

9.  How do you assess the competitive advantage of enterprises from your country compared to enterprises from the international market? Please mark one answer with an X:

 *

10.  In your opinion, which of the listed product groups is the most developed in terms of quality ? Please mark one answer with an X:

 *

11. How often do you pay attention to the quality of products that are to be used for a long time? Please mark one answer with an X:

 *
12.      How often, before buying a product, do you compare its quality with the quality of products of the same type of a competing brand? Please mark one answer with an X:
 *

13.      How often do you check the quality parameters of the product before buying, e.g. in the product catalog or on the product label? Please mark one answer with an X:

 *

14.      How do you assess the quality of products manufactured in your country compared to imported products? Please mark one answer with an X:

 *

15.      How often, before buying a product, do you compare its quality with the quality of products of the same type of a competing brand? Please mark one answer with an X:

 *
1 - Not at all important
2 - Slightly important
3 - Important
4 - Fairly important
5 -Very important
6 - No opinion
Opinion of other customers (e. g. reviews)
Individual customer needs
Previous personal experience with the product
The image of the (manufacturing) company
Renown (prestige) of the product brand
Product price
Expert opinion
The period during which the product is on the market
The modernity of the product/ design
Timely delivery
Payment method
Guarantee period
Current practices and prevailing trends
Legal and other requirements
Product packaging
Eco-label
Environmental impacts of the product
Expected product life (durability)

16.      Determine which features influence your purchasing decisions.  Please mark with an X only the correct answers:

 *
1 - insignificant influence
2 - weak influence
3 - moderate influence
4 - strong
5 - very strong
Price
Negative impact on the natural environment
Positive impact on the natural environment
Availability of product information
The method of display in the store
Limited access
Influence of media and influencers
Warranty length/after-sales service
Other
A kind of package
Bonuses/Freebies

17.      Specify to what extent you agree with the indicated statements regarding the quality of products. Please mark one answer with an X:

 *
1 - strongly disagree
2- disagree
3 - neutral
4 - agree
5 - strongly agree
I attach great importance to the quality of products
I will pay more if the product is of high quality
The high-quality product is in line with the current needs of customers
Currently, high-quality products also have a high level of environmental performance
Wealthy customers usually choose high-quality products
Choosing a high-quality product can improve a customer's self-esteem
I pay attention to the packaging of the product and try to avoid plastic packaging or packaging not made of recycled paper, because packaging also determines the quality of the product
High-quality products are not sufficiently promoted
The activities of enterprises in the pursuit of continuous improvement of the quality of products are visible
The higher price of good quality products significantly discourages their purchase
I am more likely to buy a quality product if it has been recommended/tested to me before
I have a lot of knowledge about the features of products that prove their high quality

18.      How often do you pay attention to the impact of products on the environment? Please mark one answer with an X:

 *

19.   Before purchasing a product, how often do you compare its environmental impact with other products of the same type from a competitor brand? Please mark one answer with an X:

 *

20. How often do you check the environmental parameters of the product before buying, e.g. in the product catalog or on the product label? Please mark one answer with an X:

 *

21.      How do you assess the impact of products on the natural environment produced in your country compared to imported goods? Please mark one answer with an X:

 *

22.      Specify to what extent you agree with the indicated statements regarding pro-ecological products. Please mark one answer with an X:

 *
1 - strongly disagree
2 - disagree
3 - neutral
4 - agree
5 -strongly agree
I attach great importance to the environmental friendliness of products
I intend to pay more if the product is eco-friendly
It is highly environmentally friendly and is in line with the current needs of customers
Currently, high-quality products also have a high level of environmental performance
Pro-environmental products are usually chosen by wealthy customers
Choosing environmentally friendly products can improve the customer's self-esteem
I pay attention to the packaging of the product and try to avoid packaging made of plastic or not made of recycled paper, because the packaging also determines the pro-environmental nature of the product
Eco-friendly products are not sufficiently promoted
The activities of enterprises in the pursuit of pro-environmental products are visible
The higher price of pro-ecological products significantly discourages their purchase
pro-ecological product if it has been recommended/tested to me before
I have a lot of knowledge about the features of products that prove their environmental friendliness
23.  Do you know the meaning of the following symbols/names: *
Required

24. On a scale of 1-5, rate the statements you look for in terms of packaging.

 *
1 - insignificant influence
2 - weak influence
3 - moderate influence
4 - strong influence
5 - very strong influence
Made from recycled materials
Meets customer needs
Ecological (e.g. biodegradable)
Which does not mislead the consumer as to the quantity and quality of the value
When shopping and choosing packaging, I like to feel that I am doing something for future generations
Manufactured using renewable energy sources
Contains a recyclable label
Requires higher production costs
It is reusable
It is adapted to the needs of, for example, the disabled and seniors
Its design optimizes the use of materials and energy
Saves producer costs (energy, fuel)
Safe for life health
It presents a minimalist design
It minimizes the consumption of raw materials and materials
Can be reused
It can be sterilized
Innovative

25. Specify the extent to which the presented statements affect the environmental impact of the product: Please mark one answer with an X: 

 *
0 – I don’t know
1 - Not at all important
2 - slightly imp.
3 - Important
4 - Fairly imp.
5 -Very imp.
Opinions of other customers
Individual customer needs
Satisfaction with the product so far
The image of the production company
Renown (prestige) of the product brand
product price
Expert opinion/influencers
The period during which the product is on the market
The modernity of the product
Timely delivery
Payment method
Guarantee period
Design
Current practices and prevailing trends
Legal and other requirements
Product packaging
Ecolabel

26. Specify which of the pro-environmental features of the products affect your purchasing decisions. Please tick only the correct answers with an X:

 *
1 has virtually no impact
2 has little impact
3 has an impact
4 has a significant impact
5 has a definite impact
Price
Negative impact on the natural environment
Positive impact on the natural environment
Availability of product information
The method of display in the store
Limited access
Influence of media and influencers
Warranty length/after-sales service
Other
A type of package
Bonuses/Freebies

27.   Rate on a scale of 1-5 what is the impact of individual elements on learning about the quality and environmental characteristics of products

 *
1 - insignificant influence
2 - weak influence
3 - moderate influence
4 - strong influence
5 - very strong influence
school