2019 Spring Semester_Satisfaction Survey of Office of International Affairs/國際處服務品質滿意度調查問卷
Dear all,
In order to improve our service, we would like to invite you to fill in this questionnaire. Thank you.

各位同學,您好:
為了提升我們的行政服務,請協助填寫本問卷, 謝謝。

PART ONE:BASIC INFORMATION 第一部分:基本資料
1. Identity 身份 *
2. When did you enroll NCU? Year, semester(Ex: 2017Spring / 2016Fall/2018Spring ) *
Your answer
3. Student ID
Your answer
4. Departments 所屬單位 *
5. E-mail
Your answer
6. In average, how often do you get in touch with OIA per month? (including by telephone, internet, E-mail and come to the office in person)平均每月與國際處接觸頻率(含電話、網站、電子郵件及來處等) *
7. What is the method for you to contact with OIA usually? (multiple selection)通常使用什麼方法和國際處聯繫?(可多選) *
Required
PART TWO: PROFESSIONAL ABILITIES OF THE STAFFS 第二部分:專業能力
1. The staffs know very well about their professional work, related regulation and process. 承辦人員對本身的業務內容、流程與相關法令規章熟悉。 *
Not satisfied
Satisfied
2. The staffs can explain information you inquired clearly.承辦人員能清楚向服務對象解釋各項相關訊息。 *
Not satisfied
Satisfied
3. The staffs understand your needs and difficulties. 承辦人員能深入了解問題與服務對象的需求。 *
Not satisfied
Satisfied
4. When your inquiry is not belong to OIA, the staffs can transfer your inquiry to the right unit properly.遇有非屬國際處業務時,承辦人員能適時提供轉介服務 *
Not satisfied
Satisfied
5. OIA staffs have good communication skills. 承辦人員有良好的溝通協調能力 *
Not satisfied
Satisfied
第三部份:行政效率 PART THREE:EFFICIENCY
1. OIA offers time-saving process.國際處提供簡便的作業流程,減少等待時間。 *
Not satisfied
Satisfied
2. You can download documents and find information from the OIA website.國際處的相關資料與文件能在網站查詢並下載。 *
Not satisfied
Satisfied
3. OIA can adjust their SOP adequately based on your need and suggestion.國際處能適時依照服務對象的建議與需求調整相關業務流程。 *
Not satisfied
Satisfied
4. The staffs forward information that is related to you efficiently. 承辦人員能有效傳達與服務對象相關之權利、義務及活動等相關訊息。 *
Not satisfied
Satisfied
PART FOUR:COMPUTERIZATION 第四部份:業務電腦化
1. The information on OIA website is helpful and sufficient. 國際處網頁上所提供的資訊豐富且完整。 *
Not satisfied
Satisfied
2. The information on OIA website is updated and maintained regularly. 國際處網頁上的資訊定期更新及維護。 *
Not satisfied
Satisfied
PART FIVE:ATTITUDE 第五部份:服務態度
1. The staffs are friendly and willing to help.承辦人員親切且願意協助解決服務對象的問題。 *
Not satisfied
Satisfied
2.The staffs reply and solve your problem actively when you encounter unsatisfactory situation. 國際處對於服務對象的不滿能主動且積極解決。 *
Not satisfied
Satisfied
3. To ensure the service quality, OIA offers the proper surrogate system. 國際處注重團隊合作,設有完善代理人制度,確保服務品質。 *
Not satisfied
Satisfied
PART SIX:OTHER SUGGESTIONS 第六部份:其他建議
Suggestions 建議
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service