Manufacturers are evolving how they engage and serve customers, exploring digital and direct-to-customer channels alongside traditional distribution models as customer expectations and buying behaviours evolve.
At the same time, AI and AI agents are creating new possibilities to make customer engagement more intelligent and efficient, going beyond automation to support insight, decision-making and action.
The Future of Customer Engagement
• Strengthen customer relationships with a 360° view of customer profiles, interactions and communications.
• Empower sales teams with mobile orders, customer portals and sales analytics by customer and branch.
• Simplify account management with order, delivery, payment, asset tracking, and targeted marketing.
Join us to discover how
Microsoft Dynamics 365 Customer Engagement and Business Central, powered by AI, can connect customer engagement with inventory, fulfilment and finance — creating a seamless flow from:
Customer engagement → Sales order → Inventory → Delivery → Invoice → PaymentDiscover how a more connected approach can provide greater visibility, improve efficiency and create a more seamless customer experience.
Event Details:
Date/ Time: October 20, 2026 @ 9.00am
Registration Time: 8.30am
Address: Wisma FMM, Bandar Sri Damansara, Kuala Lumpur
Registration is free, but spaces are limited, so we encourage you to register early to secure your place.
Important Note: All registrations are subject to approval by the organiser, Systems Advisers Global (Malaysia) Sdn Bhd. We appreciate your understanding that not all RSVP requests may be accommodated. This seminar is limited to maximum 2 participants per company.
