CUSTOMER SATISFACTION SURVEY
The purpose of this survey is to gather information that will help us provide better customer service to you and your residents. Your responses are strictly confidential and will only be used to evaluate how we are doing as an organization. At BPUC, our number one goal is to provide you with the best care and service available. Thank you for your time and participation.
Which Assisted Living Community are you affiliated with?
What is your role at this Assisted Living Community?
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Who is the BPUC Provider at your community?
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How would you rate the BPUC Provider's' attentiveness to your resident's medical needs?
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How would you rate the time it takes to receive physician's notes, orders, consults, etc. from BPUC?
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How would you rate the response time when contacting your BPUC Physician when they are away from your building?
Clear selection
How would you rate the response time when contacting our 24/7 On-Call Physician Services?
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How would you rate the ease and usefulness of the BPUC Online Portal?
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How would you rate the customer service provided by BPUC Assisted Living On-Site Care?
Clear selection
How would you rate the overall services provided by BPUC Assisted Living On-Site Care?
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Please provide feedback regarding the BPUC provider that is assigned to your Assisted Living Community.
Please provide feedback regarding the BPUC 24/7 On-Call Physician Services.
Please provide feedback regarding the BPUC Online Portal.
Please provide feedback regarding BPUC's Customer Service.
Please provide feedback regarding the overall services provided by BPUC.
Please provide us with additional comments and/or questions you may have regarding BPUC. For example: What can we do better? What other services would you like to see BPUC provide? Etc.
Thank you for taking the time to complete this survey. At BPUC, we care about the quality of YOUR care. The answers in this survey will help us understand how we can serve you and your residents better.
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