National HIT PFAC Perfect Patient Portal
The National Health Information Technology (HIT) Patient Family Advisory Council (PFAC) will focus on patient portals and electronic medical records as an impartial group of patients and families who are committed to improving the ability of technology to support the patient physician relationship. Partnering with patients and families, we aim to focus on technology issues related to patient portals and identify opportunities to inform the development of electronic health record systems, patient portal development and implementation messaging to all patient populations.

The National HIT PFAC is supported by PFCCpartners and OpenNotes. For more information on the organizations visit:
https://pfccpartners.com/
https://www.opennotes.org/

To meet our vision of improving patient portals, we need your help in brainstorming what a perfect patient portal looks like from the patient and family perspective. Patients and families use patient portals to make appointments with their physician, send and receive messages from their care team, look at lab results and other patient information. Please brainstorm.

Brainstorm the best features of the patient portal you use most often and explain why they are the best. Then brainstorm the worst features of your patient portal and explain why. Finally, describe your perfect patient portal. Imagine that you have no restraints and unlimited resources, what would your perfect patient portal look like?

We will use this information to find common themes in order to create the ideal patient portal. This final product will be shared with vendors to encourage improvement of current patient portals. Thank you for your time!

What is a patient portal? According to MedlinePlus, "A patient portal is a website for your personal health care. The online tool helps you to keep track of your health care provider visits, test results, billing, prescriptions, and so on. You can also e-mail your provider questions through the portal." For more information, visit: https://medlineplus.gov/ency/patientinstructions/000880.htm

Name(optional)
Your answer
Organization(health system you most frequently use) *
Your answer
Patient Portal Vendor(if known) *
Brainstorm the three best features of the patient portal you use most often. *
Your answer
Best Feature 1 *
Your answer
Best Feature 2 *
Your answer
Best Feature 3 *
Your answer
Brainstorm the three worst features of your patient portal. *
Your answer
Worst Feature 1 *
Your answer
Worst Feature 2 *
Your answer
Worst Feature 3 *
Your answer
Finally, describe your perfect patient portal. Imagine that you have no restraints and unlimited resources, what would your perfect patient portal look like? *
Your answer
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