Call the customer and let them know of the dilemma. Ask them if they would like the package delivered to another address. If they provide you with another address, check to see if it is near your route. If so, let them know that you will deliver it very soon. If it is not near your route, let them know that the Support Team will be reaching out to them soon to reschedule the delivery. Call the Support Team to let them know, and give them the new address.