Client Feedback Form

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Greetings!

With the objective of continuously improving our services, we value your honest and sincere feedback about your experience with the SLU office you visited. This will greatly help us to enhance or develop our services further!

Office/ School Visited *

OUP (Office of the President)

VAA (Office of the Vice President for Academic Affairs)

VAD (Office of the Vice President for Administration)

VFI (Office of the Vice President for Finance)

VMI (Office of the Vice President for Mission and Identity)

SMI (School of Accountancy, Management, Computing and Information Studies)

SAS (School of Advanced Studies)

SEA (School of Engineering and Architecture)

SOL (School of Law)

SOM (School of Medicine)

SONAHBS (School of Nursing, Allied Health, and Biological Sciences)

STL (School of Teacher Education and Liberal Arts)

LES (Laboratory Elementary School)

LSH (Laboratory High School – Senior High)

LJH (Laboratory High School – Junior High)

AFC (Athletics and Fitness Center)

AMC (Asset Management and Inventory Control Office)

CMS (Campus Planning, Maintenance, and Security Department)

CCM (Center for Campus Ministry)

CCA (Center for Culture and the Arts)

CEO (Community Extension and Outreach Programs Office)

DEC (Dental Clinic)

EMA (External Relations, Media and Communications and Alumni Affairs)

FIN (Finance Office)

FIN-Bookstore (University Bookstore)

GUC (Guidance Center)

HRD (Human Resource Department)

LRH (Ladies' Residence Halls)

MEC (Medical Clinic)

MRH (Men's Residence Hall)

MAC (Museum of Arts and Cultures/Center for Indigenous Studies)

OLA (Office for Legal Affairs)

OIA (Office of the Internal Auditor)

QMO (Quality Management Office/ Office of Institutional Development and Quality Assurance)

OSA (Office of Student Affairs)

POO (Printing Operations Office)

SFW (Sunflower Child and Youth Wellness Center)

TMD (Technology Management and Development Department)

UNL (University Libraries)

URO (University Registrar’s Office)

URI (University Research and Innovation Center)

DPO (Data Protection Office)

University Bookstore

Other:

Required

Purpose of Visit

I am:

a student

an alumni

a parent/guardian

a visitor

an SLU employee

Clear selection

Highly Satisfied

Satisfied

Dissatisfied

Highly Dissatisfied

Office is neat and orderly

Ambience is generally cheerful, accommodating and welcoming

Markers & Directional Signs are sufficiently informative

Personnel sought was easily located

Personnel assisted me patiently

Personnel was attentive, helpful and courteous the whole time

Personnel was presentable, properly groomed and wore appropriate attire

Clients were attended to and treated equally

Delivery of service was prompt and efficient

Procedures/Forms/ Guidelines were clear and easy to follow

Standard Operating Procedure (SOPs) were strictly followed

As a whole, the quality of service given was...

Overall, my visit to SLU was...

Highly Satisfied

Satisfied

Dissatisfied

Highly Dissatisfied

Office is neat and orderly

Ambience is generally cheerful, accommodating and welcoming

Markers & Directional Signs are sufficiently informative

Personnel sought was easily located

Personnel assisted me patiently

Personnel was attentive, helpful and courteous the whole time

Personnel was presentable, properly groomed and wore appropriate attire

Clients were attended to and treated equally

Delivery of service was prompt and efficient

Procedures/Forms/ Guidelines were clear and easy to follow

Standard Operating Procedure (SOPs) were strictly followed

As a whole, the quality of service given was...

Overall, my visit to SLU was...

Name of personnel who assisted me (if applicable)

For comments and suggestions to further improve our services, we would love to hear from you!

Saint Louis University (SLU), a Catholic institution of higher learning, is committed to respect and protect your right to privacy and the confidentiality of your personal information. Towards this end, SLU is adopting this Privacy Policy to ensure that these rights are upheld, while at the same time being cognizant of the important role of data and information in achieving SLU’s objective of delivering quality Catholic Missionary Education.

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