Mattapan Tech Final Exam 02/26
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1-What tool should be in every technician's toolkit? *
1 point
2-What are the first two steps (in order) of the Troubleshooting Theory? *
1 point
3-When is it appropriate to yell at a user? *
1 point
4-What is a FRU? *
1 point
5-Al in marketing calls in for tech support, complaining that he has a dead PC. What is a good first question or questions to begin troubleshooting the problem? *
1 point
6-You are working on a Windows 7 Ultimate computer. An application called DLP 2.0 is failing to start properly. You are required to disable two of its components in msconfig. Which two tabs should you access? (Choose the best answer) *
1 point
7-Which of the following applications can be scheduled to delete unwanted, compressed, order files? *
1 point
8- Which of the following usually incorporates an 8-digit code that can be found on the bottom of a SOHO router? *
1 point
9-Which of the following commands might need to be run after a virus removal if a computer won't boot? *
1 point
10-You have been asked to set up a new networking closet and you notice that the humidity level in the room is very low. Which of the following tasks should be done before rack-mounting any networking equipment? *
1 point
11- One of your customers has not received any e-mails on his smartphone in the past few days. However, he's able to access the internet. Which of the following should be your first troubleshooting step? *
1 point
12- By default, a file or folder will receive its NTFS permissions from the parent folder. This process is known as which of the following terms? *
1 point
13-You come across prohibited materials on a computer located in a common area. Which of the following statements describes what you should do first? *
1 point
14-Which of the following options is the best way to secure a Windows workstation? *
1 point
15- Which of the following tools are commonly used to remove dust from the inside of a computer? (Choose the best answer) *
1 point
16- When it comes to sanitizing drives, which of the following statements best describes the difference between overwriting a drive and formatting a drive? *
1 point
17- Which type of fire extinguishing technology should be used during an electrical fire? *
1 point
18-You are required to replace a desktop power supply. Which of the following tasks should be performed first? *
1 point
19-Which of the following enables a user to reset his password with a series of security questions that only he should know? *
1 point
20-You need to find out which Windows OS is running on a computer. Which command should be used? *
1 point
22-Which of the following statements describe how to demonstrate professionalism when dealing with a customer? (Choose the best answer) *
1 point
A copy of your responses will be emailed to the address you provided.
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