Mattapan Tech Final Exam 02/26
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1-What tool should be in every technician's toolkit?
C-Straight-slot screw driver
2-What are the first two steps (in order) of the Troubleshooting Theory?
A-Establish a theory of probable cause; test the theory to determine the cause.
B-Document findings, actions, and outcomes; verify full system functionality.
C-Identify the problem; establish a theory of probable cause.
D-Test the theory to determine the cause; identify the problem.
3-When is it appropriate to yell at a user?
A-When he screws up the second time
B-When he interrupts your troubleshooting
C-When he screws up the fifth time
4-What is a FRU?
A-Foreign replacement unit- a cheaper part to replace an expensive, American-made part
B-Field replaceable unit - a known-good computer part to swap in or out in the troubleshooting process
C-Free repair unit-a gimmick used by some companies to provide free tech support for the first-time customer
D-Short for FRU Linux, a Linux distribution
5-Al in marketing calls in for tech support, complaining that he has a dead PC. What is a good first question or questions to begin troubleshooting the problem?
B-When did the computer last work?
D-What did you do?
C-When you say "dead" what do you mean? What happens when you press the power button?
A-Did the computer ever work?
6-You are working on a Windows 7 Ultimate computer. An application called DLP 2.0 is failing to start properly. You are required to disable two of its components in msconfig. Which two tabs should you access? (Choose the best answer)
7-Which of the following applications can be scheduled to delete unwanted, compressed, order files?
8- Which of the following usually incorporates an 8-digit code that can be found on the bottom of a SOHO router?
A- Port forwarding
C- Wireless encryption
9-Which of the following commands might need to be run after a virus removal if a computer won't boot?
B- BOOTREC/ FIXMBR
10-You have been asked to set up a new networking closet and you notice that the humidity level in the room is very low. Which of the following tasks should be done before rack-mounting any networking equipment?
A- Install grounding bars.
B-Set up a dehumidifier
C-Use an ESD strap
D- Implement a fire suppression system
11- One of your customers has not received any e-mails on his smartphone in the past few days. However, he's able to access the internet. Which of the following should be your first troubleshooting step?
A-Reconfigure the e-mail account
B-Update the Mobile OS
C-Restart the smartphone
D-Re-synchronize the phone
12- By default, a file or folder will receive its NTFS permissions from the parent folder. This process is known as which of the following terms?
B-Single sign on (SSO)
C-Client side virtualization
13-You come across prohibited materials on a computer located in a common area. Which of the following statements describes what you should do first?
A-Copy the items to the intranet
B-Show the items to others so that they can be witnesses
C-Report the incident to management
D-Remove the items from the computer
14-Which of the following options is the best way to secure a Windows workstation?
15- Which of the following tools are commonly used to remove dust from the inside of a computer? (Choose the best answer)
B-Cotton and alcohol
D-Antibacterial surface cleaner
16- When it comes to sanitizing drives, which of the following statements best describes the difference between overwriting a drive and formatting a drive?
B-They both destroy the data so no one can recover it.
A-Overwriting writes 1s and 0s to the drive, replacing only the user's data but not the OS data; formatting destroys the hard drive.
D-Overwriting writes 1s and 0s to the drive, replacing the data; formatting only clears the reference to the data and only overwrites as space is used.
C-Overwriting replaces all the data with a single file that fills the hard drive, destroying the data; formatting erases all the data.
17- Which type of fire extinguishing technology should be used during an electrical fire?
D-Non-water-based fire extinguishers
B-Water-based fire extinguishers
A-Overhead sprinkler systems
C-Class B fire extinguishers
18-You are required to replace a desktop power supply. Which of the following tasks should be performed first?
B- Review local regulations for disposal procedures.
C-Read the MSDS.
A- Remove your watch and jewelry.
D- Check for environmental concerns.
19-Which of the following enables a user to reset his password with a series of security questions that only he should know?
20-You need to find out which Windows OS is running on a computer. Which command should be used?
22-Which of the following statements describe how to demonstrate professionalism when dealing with a customer? (Choose the best answer)
D-Leave documentation to the customer
C-Avoid being judgmental
B-Retain a chain of custody
E-Meet expectations that the customer sets for you
A copy of your responses will be emailed to the address you provided.
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