Checkout Error Form
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Email *
Please describe the issue you have attempting to checkout. *
On what page of the website did you encounter the issue? *
Did you encounter any error messages? If so, what was the error message? *
What time/day did the issue occur?
How did you enter the website? *
Which products did you try to purchase? *
Were you signed in to a customer account or checking out as a guest? *
Which address did you use when trying to purchase? *
Which payment method did you select when trying to purchase? *
Which device were you using to access the website on? *
Which web browser were you using? *
Have you tried this in multiple browsers/devices? If so, did the issue occur across all of them? *
Are you willing to retry the process again and see if the issue reoccurs? If the issue does reoccur, can you send us a screenshot/photo of the issue?
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