CUSTOMER SATISFACTION SURVEY

Thank you for choosing Race Timing Solutions to time your event.

We'd appreciate your help in improving our services. Please let us know about your experience with us by completing this short survey, it should take less than 10 minutes to complete.

Thanks for your help in advance!

Please state your name. *
Your answer
BEFORE THE EVENT
On a scale of 1 to 6, where 1 is Very Dissatisfied and 6 is Very Satisfied, please indicate your overall satisfaction with the following…
Date of event. *
MM
/
DD
/
YYYY
Knowledge and understanding of your needs. *
How satisfied are you with our understanding of your requirements?
Very Disatisfied
Very Satisfied
Name of event or organisation. *
Your answer
Responsiveness and contactability. *
How satisfied are you with how quickly we got back to to your questions and queries?
Very Dissatisfied
Very Satisfied
Our recommendations on potential solutions. *
How satisfied are you with our ability to advise you?
Very Dissatisfied
Very Satisfied
ONLINE REGISTRATION
We now have our own registration platform, which our customers can and do make use of. If you used this for your event, please leave us some feedback below, if you didn't use it this time around, please indicate whether this is something that you may look to use in the future.
Did you make use of the Race Timing Solutions Online Registration / Booking Platform? *
If yes, please rate your experience of using our platform below.
How satisfied are you with using this platform?
Very Dissatisfied
Very Satisfied
Will you look to use our platform in the future OR are you interested in using it if you didn't next time around? *
Do you have any specific comments with regard to the Online Registration / Booking Platform?
We'd love to hear your thoughts.
Your answer
WHILE ON SITE
On a scale of 1 to 6, where 1 is Very Dissatisfied and 6 is Very Satisfied, please indicate your overall satisfaction with the following…
Time keeping (no pun intended!). *
Did we arrive and get everything set up on time?
Very Dissatisfied
Very Satisfied
Professionalism. *
How professional were we whilst timing your event?
Very Dissatisfied
Very Satisfied
Availability. *
Were we around when you needed us? Were we there to help you with tasks / problems and finding solutions?
Very Dissatisfied
Very Satisfied
Teamwork. *
In your opinion, did we operate well as a team?
Very Disjointed
Very Collaborative
Do you have any specific comments with regard to the above?
Your answer
AFTER THE EVENT
We pride ourselves on the after care of our clients. We work hard to ensure that we continue to meet your needs to the best of our ability after the event has taken place. How satisfied were you with the following...
Our ability to treat you like a long-term valued client. *
Very Dissatisfied
Very Satisfied
Our service and attitude towards you after the event. *
Very Dissatisfied
Very Satisfied
Ability to deliver outstanding quality, service and value. *
Very Dissatisfied
Very Satisfied
Ease of doing business with. *
Very Dissatisfied
Very Satisfied
Ability to keep commitments. *
Very Dissatisfied
Very Satisfied
How satisfied were you with how we responded to participant's enquiries? *
Very Dissatisfied
Very Satisfied
Do you have any specific comments with regard to the above?
Your answer
OVERALL SATISFACTION
Overall satisfaction with RTS *
Very Dissatisfied
Very Satisfied
HOW DID YOU FIND OUT ABOUT US?
We want to be as visible as possible to organisers and athletes alike. To this end...
How did you hear about us? *
How likely are you to recommend Race Timing Solutions? *
Very unlikely
Very Likely
Do you have any specific comments with regard to the above?
Your answer
FOR NEXT TIME...
Will you be looking to use RTS for race timing next year? *
Required
Will you be looking to use RTS for Online Registration next year? *
Required
We guarantee the same price for consecutive events if a client books in within one month of their event finishing. *
Is this something you would be interested in? If not, please let us know why in "other" below.
Required
TESTIMONY
This is the final section of our feedback form. We'd appreciate any testimony you can give - even if it's just a few lines.
Please leave your testimony here... *
Your answer
Would you mind us posting this on our website / social media? *
Required
Would you mind us using your company / event logo on our website? *
Required
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