Student Device Issues Form 2023-2024
This form is for students who are attending ExCEL Virtual Learning Academy (Powered by CAOLA) and are having trouble with District issued Chromebooks and iPads.

The first step to troubleshoot the issue is to restart the iPad or Chromebook which could help with performance or login issues.

For Chromebooks a Powerwash usually resolves a lot of software issues. Please follow the guide listed here. https://www.wssd.k12.pa.us/ChromebookPowerWashGuide.aspx   

If you are having trouble you can visit our help center which has detailed videos on how to use the devices and applications and can help with most account and user issues.
https://www.wssd.k12.pa.us/TechHelpCenter.aspx

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Email *
Have you completed a Powerwash on the Chromebook? *
Before submitting a ticket for a Chromebook please note many issues can be resolved by completing a Powerwash of the device. To complete a Powerwash please use this link: https://www.wssd.k12.pa.us/ChromebookPowerWashGuide.aspx
Student's First and Last Name *
Grade during the 2023-2024 School Year *
What is the issue you are having? Please include the application name if applicable. *
iPad Users: If you're noticing any battery issues, please make sure your device is plugged in while you're Zooming. Zoom is a resource intensive app and you may notice your battery draining when Zooming for any sustained amount of time.If your iPad runs out of battery it can take several minutes with it charging for it to be turned on using the on/off button at the top right of the iPad.
Phone # *
Daytime phone number if we need to contact you.
A copy of your responses will be emailed to the address you provided.
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