Navajo Nation Chapter ISP Report 1st Quarter 2013 Survey
This report is intended to measure the quality of service provided to your chapter administration by your current Internet Service Provider. Please fill out one form for each provider. Please fill in each portion for 1st Quarter Reporting for Fiscal Year 2013. We are also in need of an inventory of the Public Access Computers still in use at each chapter. Thank you for your time and Cooperation.
Chapter *
Name *
Name of person filling out the form
Chapter Personnel Position *
Who is your Internet Service Provider? *
Choices are based on previous answers from survey. If your provider is not on this list please note on the comments who it is.
Please Provide Any Changes to your current Internet Services *
Changes include date of change, reason for change and what change was made. If none indicate none. Example:Change to Frontier due to availability.
Internet Service Quality Survey
Select the response that best represents your Quality of Service
How would you rate the SPEED of your Internet Service? *
Poor
Great
How would you rate the RELIABILITY of your Internet Service? *
Poor
Great
How would you rate the TECHNICAL SUPPORT provided by your ISP? *
Poor
Great
How would you rate the RESPONSE TIME provided by your ISP? *
Poor
Great
How would you rate the EQUIPMENT provided by your ISP? *
Poor
Great
How helpful is the INFORMATION provided by your ISP concerning your service? *
Poor
Great
How would you rate the CUSTOMER SERVICE provided by your ISP? *
Poor
Great
How would you rate your OVERALL SERVICE provided by your ISP? *
Poor
Great
Have you had an unexplained outage during this Quarter? *
Were you notified by your ISP of the outage? If possible please note the details of the outage, such as the date, duration and any additional comments.
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