a. Enrollment
- Enrollment will only be confirmed upon receipt of both a completed enrollment form on our online system and full tuition payment.
- Enrollment is on a first come, first served basis. Students may enroll in one or both modules of a course.
- Baker & Bloom reserves the right to discontinue a student's enrollment at any time due to non-payment of tuition in part or in full.
- Baker & Bloom also reserves the right to suspend any student who displays disruptive or inappropriate behavior without refund.

b. Tuition
- Course fees must be paid within 5 business days of receiving the sales invoice.
- All course fees must be paid before the student commences classes with Baker & Bloom. Baker & Bloom reserves the right to cancel the student’s enrollment if course fees have not been paid.
- If course fees are not paid within five (5) days after it is due, interest of 1% per month shall accrue on the overdue amount, from the date overdue until the date paid.
- All course fees are non-refundable once the student’s enrollment has been confirmed, with the exception of course changes or cancellations made by Baker & Bloom (as described under the c. Course Cancellation clause below) or course withdrawals (as described under the d. Course Withdrawals and Rescheduling clause below).
- The tuition fee for a course covers the specific class days and hours indicated in the course schedule. No tuition adjustments, pro rata or otherwise, and no refunds will be made regardless of the student’s attendance.
- Baker & Bloom reserves the right to alter tuition fees, discounts, or promotional offers at any time without prior notice. No refund or credit will be offered for any discounts or promotional offers missed or forgone. Promotional offers cannot be used in conjunction with one another.

c. Course Cancellation
- Baker & Bloom reserves the right to cancel a course if student enrollment does not meet the minimum number of students required to start a class, or for any reason we see appropriate. In such cases, a full refund for the course or any remaining classes will be issued.

d. Course Withdrawals
- Baker & Bloom reserves the right to change the instructor for any group course, private class, or coaching sessions as deemed appropriate or necessary. Baker & Bloom is not required to provide prior notice for such arrangements.
- To withdraw from a course, a student’s parent or legal guardian must provide a minimum of one month’s prior notice in writing (email). Withdrawals without appropriate notice will result in a charge of the following month’s course fees.
- In the event of dispute, Baker & Bloom reserves the right of final say in matters of refund, rescheduling, and cancelation.

e. Attendance & Make-up Session Arrangements
- The maximum number of make-up sessions allowed per student is one if the student is enrolled in a single module, and two if the student is enrolled in a full semester course. Any additional make-up classes will only be offered at the complete discretion of Baker & Bloom.
- Except for documented cases of illness, a student will be entitled to a make-up session only if notice of the absence is provided (by email) at least one week (5 business days) prior to the class being missed.
- Available make-up options will be provided to the parent or student only upon prior request. Baker & Bloom will not accommodate a make-up session request for notification given on the day or after the scheduled class. Baker & Bloom does not guarantee that the proposed time slots will suit the student’s schedule. Baker & Bloom will not make additional arrangements if a student is unable to attend a proposed make-up session.
- Make-up classes cannot be carried forward to another week. All make-up classes need to be taken during the same term the class is missed and cannot be carried forward to another term. Outstanding make-up classes will be forfeited after the last day of the term.
- Make-up classes are non-transferrable between students or classes.
- No refunds, credits, or transfers will be provided for missed classes.
- In the event of dispute, Baker & Bloom reserves the right to make a final decision.

f. Arrangement for Inclement Weather Conditions
- Classes will be canceled when Typhoon Signal 8 or above or Black Rainstorm Signal is in force. In cases when such weather signals are lowered two or more hours before the scheduled start time of the class, students are expected to attend class as usual.
- No refunds or make-up classes will be provided for classes canceled due to inclement weather conditions.

g. Arrangement for Other Unforeseen Circumstances
- Should Baker & Bloom be unable to deliver in-center classes, in the event of unforeseen circumstances, such as arising from Covid-19 precautions, societal unrest or protests in the city, we reserve the right to either cancel classes or revert to online classes instead. All parents will be notified by email should such a decision need to be made.
- In the case of class cancellation by Baker & Bloom, a full refund of unused class credits shall be granted.
- In the case of reverting to online classes, students are expected to attend class via a web link provided by the class teacher.
- If parents do not wish for their child to continue lessons online, they may notify us by return email. Unused class credits may be saved for enrollment in other Baker & Bloom classes as specified in the email notification. No refunds or make-up classes will be provided for students who miss/decide not to take online lessons.
- All other terms and conditions apply.

h. Privacy
- Unless notified in writing by the parent or legal guardian, we reserve the right to use the work, photos, sound recordings and videos of our students on Baker & Bloom’s website, blog, teaching and marketing material.
- Baker & Bloom is committed to ensuring the privacy and security of the personal data it holds. We aim to meet this commitment by implementing the principles and requirements of the Personal Data (Privacy) Ordinance of the HKSAR. By voluntarily choosing to provide your personal information through our application form, you are permitting Baker & Bloom to store, maintain, process and use this information in accordance with this statement, for purposes such as sending information in regards to our products and services, events, promotions and other activities which may be of interest to you. It is entirely voluntary for you to provide your personal information. However, failure to do so may result in our inability to process your requests fully and to provide facilities and services. Personal data supplied to Baker & Bloom will be kept confidential and are accessible only to teachers and staff providing services to you. We will also take all reasonably practicable steps to erase your personal data that are no longer required for the purposes for which the data were originally collected. You are entitled to request access to and correction of your personal information, and to review the privacy policy of Baker & Bloom by contacting us at info@bnb.edu.hk.

i. Parental Consent
- I consent to my child named undertaking activities with Baker & Bloom during the course, including participation of outdoor learning activities and field trips organized by Baker & Bloom during or outside class time.
- Parents and legal guardians are responsible for arranging appropriate transportation or pick-up for students to and from Baker & Bloom premises. Baker & Bloom does not require students to sign-out or notify staff when they are leaving the premises.
- Parents and legal guardians are solely responsible for the safety of the students before and after class.
- In case of serious accidents when immediate medical care is required, children will be sent to the nearest hospital. By accepting Baker & Bloom’s terms and conditions, you have given us your consent for us to do so.

j. Liability
- Baker & Bloom shall not be liable for any loss, expense, damage, delay, costs, or compensation, whether direct, indirect or consequential, which may be suffered or incurred by the student arising from or in any way connected with Baker & Bloom.
- Baker & Bloom shall not be held responsible for personal injuries, accidents, losses and damages incurred by the student while at Baker & Bloom premises or any other place where the Baker & Bloom courses are being held.
- Baker & Bloom will not be liable in cases where Baker & Bloom is unable to fulfill any services to which they are contractually bound because of fire, natural disaster, act of government, failure of suppliers or subcontractors, labor disputes or other reasons that are beyond Baker & Bloom’s control.

k. Rights
- All Baker & Bloom’s materials are strictly limited to use by our current students and must not be reproduced, republished, distributed or otherwise exploited in any manner without Baker & Bloom’s prior written consent.
- Baker & Bloom’s name, logo and all related trademarks are the property of Baker & Bloom Limited and cannot be used without Baker & Bloom’s written consent.
- Soliciting our employees and staff outside Baker & Bloom without Baker & Bloom’s permission is strictly forbidden.

l. COVID-19 Special Arrangements
- Baker & Bloom will adhere to the Hong Kong Government and Education Bureau's restrictions on in-person gatherings and classes and make adjustments to ensure staff, student, and other patrons' safety. This may include switching live classes to online, reducing the class size, updating the curriculum or canceling classes if needed.
- Parents will be notified at least one day prior to the affect classes.
- No refunds or make-up classes will be provided for arrangements due to changes mandated by the government or Education Bureau.
- In the event of dispute, Baker & Bloom reserves the right to exercise final discretion.