West Chester Borough Resident Survey
The Financial Advisory Committee (FAC) seeks your help in understanding what is most important to you as a RESIDENT of the Borough of West Chester. You are receiving this survey through your Councilperson or a neighborhood or park organization. Residents not on such a group list may complete the survey linked to the home page of the Borough website (
). If you receive multiple copies of the survey form, PLEASE REPLY ONLY ONCE. Your responses are confidential and you cannot be identified as a respondent.
Are you currently a resident of the Borough (ie., you live within the boundaries of the Borough in one of Wards 1-7)? If you are unsure, a Borough map can be found at
I looked at the map but I am still unsure if I am a Borough resident.
In what Ward do you live? (If you are unsure, you can see the ward map at
I do not know.
Which best describes your residence?
I rent a home/apartment/condominium.
I own a home/condominium.
I live on campus in the Borough (north campus).
Approximately how long have you lived in the Borough? CHOOSE THE MOST ACCURATE ANSWER.
less than one year
more than 25 years
The one thing I like most about living in the Borough is
The one thing I like least about living in the Borough is
My satisfaction with the Borough as a place to live is
Not at all satisfied
How often have you visited the official Borough website (
) in the last year?
More than 10 times
How often have you called a Borough office (other than police) in the last year?
More than 10 times
Which department/office (other than police) have you called?
Not sure which office I called
Never called an office/department in the last year
In the last year, about how often have you called for West Chester Police Department services?
more than 10 times
When you call the police, which number did you use?
WCPD Dispatch at 610-696-2700
County Dispatch at 911
I have used both.
I don't remember.
Which services of the Building and Housing Department have you used or benefited from in the last year?
Rental property inspection (your unit was inspected)
Made a complaint about grass/weeds
Made a complaint about snow/ice
Made a complaint about building maintenance on the rental property in which you live
Made a complaint about building/property maintenance on a property other than your own
Applied for a permit for electrical/plumbing/construction at your home
Asked a question about zoning/permits/construction/codes
Which services of the Public Works Department have you used or benefited from in the last year?
Curbside yard waste pickup
Yard waste drop-off at PW (prior to pandemic)
Borough tree planting program
Disposal/recycling of refrigerator/dehumidifier/TV/other electronics at PW
Refrigerator/air conditioner special pickup
Borough trash bags (blue bags) purchase at Public Works
Recycling container purchase at Public Works
Called PW office to ask a question
How many recycling containers does your household typically place at curbside each week?
more than 2
How many trash containers does your household typically place at curbside each week?
more than 2
How often does your household place a bulk item out with the trash (collected during 1st full week of each calendar month)?
about every other month
about once per quarter
maybe twice each year
About how often does your household place bagged or tied yard waste item(s) at the curb for pickup?
almost every week
once per month
about once per quarter
maybe twice each year
Which services of the Borough Manager's office have you used or benefited from in the last year?
Called to register a complaint
Called to ask a question
Been directed to the appropriate department for the help you requested
Which services of the Finance Department have you used or benefited from in the last year?
Called to ask a question about a bill/statement
Paid a bill/ticket or settled a statement in person
Read a budget or finance document online
Which services of the Parking Department have you used or benefited from in the last year?
Called to ask a question about a bill/ticket/permit
Bought a parking permit/guest pass
Bought a garage permit/lease
Called to report a vehicle parked illegally at my property
Called to report a vehicle parked without the necessary permit/pass on the street
Called to report a parking violation NOT involving permit/pass
Which services of the Recreation Department have you used or benefited from in the last year?
Took a sponsored class
Participated in a sponsored sport/activity
Took a sponsored trip
Used summer camp for children
Rented park facility for special event
Purchased tickets through Recreation
Participated in a Friends of ________ Park group
Played on a team using a Borough park/field
Which events did you go to or participate in the last THREE years?
Easter Egg Hunt
Bark in the Park
May Day Festival of the Arts
Swingin' Summer Thursdays
Turk's Head Music Festival
Christmas Parade/Old Fashioned Christmas Events
Movie Nights in the Park
Which services of the Technology Department have you used or benefited from in the last year?
Used/accessed the Borough website for information/agendas/documents
Called to ask a question about a BOROUGH website item
Used online payment processes (parking permits, recreation tickets, etc.)
Attended a virtual meeting via WebEx (Council meetings, committees, boards)
Listened to the recording of a meeting
Signed up to receive "robocalls" for Borough emergency information/link to County
Which services of the Sustainability Department have you used or benefited from in the last year?
Called to ask a question about sustainability issues in the Borough
Called to make a suggestion about sustainability in the Borough
Called to ask a question about the Stream Protection Fee (SPF)
Called to schedule an inspection or seek a rebate on SPF
Which services of the Fire Department have you used or benefited from in the last year?
Had an emergency to which the Fire Department responded
Had an alarm to which the FD responded
Participated in a donation program for one of the three FD companies (FAME, Good Will, First West Chester)
Was involved in a vehicle accident/water rescue/other emergency to which FD responded
Received a no-cost alarm from the Borough FD
Joined one of the three companies as a volunteer emergency responder
This year the Borough closed some blocks to through traffic in order to create safely distanced dining and shopping space. Did you utilize restaurant services in blocks closed to traffic this summer/fall.
Were you more or less inclined to use a restaurant in the closure area?
Did you visit retail stores in blocks closed to traffic this summer/fall?
Were you more or less inclined to visit retail stores in the closure areas?
Did you experience unusual traffic flow problems related to the non-construction related block closures this summer/fall?
Moving forward, what do you think the Borough should do regarding block closures for pedestrian/business/entertainment purposes?
Leave all blocks open to through traffic. Do not close for pedestrian/business/entertainment purposes except for special events..
Keep the same blocks closed to through traffic as were closed this year for the same time period.
Keep fewer blocks closed for the same period.
Keep more blocks closed for the same period.
Keep the same blocks closed all year.
Keep fewer blocks closed all year.
I have no opinion.
Why do you choose to live in the Borough.
How many more years do you anticipate living in the Borough?
less than a year
more than 7 years
Name one thing you think the Borough should spend MORE on.
Name one thing you think the Borough should spend LESS on.
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