CUSTOMER SATISFACTION EVALUATION
Dear customer,
Please give us your opinion on the quality of our products and services.
It is of great importance for the improvement and correction of our work and it is an indicator for us. We rely on the dynamic process of interaction with our customers to lead us in the right direction for achieving our targets, thus being able to offer higher quality products and services.
This questionnaire’s goal is to show us your view on our relations. Knowing your requirements will help us improve our processes and the quality of our products.
Thank you in advance.
Company: *
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Name: *
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Position *
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Please mark your answer.
1. What overall mark would you give to our production? *
Not Satisfactory
Excellent
2. How would you rate the quality of our SMD assembly? *
Not Satisfactory
Excellent
3. How would you rate the quality of our WAVE assembly? *
Not Satisfactory
Excellent
4. How would you rate the quality of our MS assembly? *
Not Satisfactory
Excellent
5. How would you rate our ability to complete your order in time? *
Not Satisfactory
Excellent
6. How would you rate our ability to offer you competitive price? *
Not Satisfactory
Excellent
7. How would you rate our responsiveness to your requests? *
Not Satisfactory
Excellent
8. How would you rate the conformity of our products/services to your requirements? *
Not Satisfactory
Excellent
9. How would you rate our reaction in cases of issues, comments or returns? *
Not Satisfactory
Excellent
10. Would you recommend our company to others? *
What would you advise and propose to us in order to improve our ability to meet your requirements and expectations?
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Thank you for filling out the questionnaire, your answers will help us to improve our quality in the future.
With kind regards,
Stanimir Stanchev
Sales manager
Steiner Electronics
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