Member Requests
7/9/20 Update:

We Are Open! Reservations are required.

The July membership billing has processed. See the link below for information about your billing.

Please note, you do not need the app to make a reservation, you can do so through our website without the app. Barcodes will be automatically sent to new members within 36 hours of joining, which will then allow you to use the app for reservations.

If you are looking for information on the following please read the links before submitting your form request:
Reopening Guidelines: https://bit.ly/GymItReopen
July Billing Info: https://bit.ly/GymItJulyBilling
Info on Reservations: https://bit.ly/GymTimeReservations

To Cancel, first go here https://gymit.com/cancel
Next, if you have already completed the steps at the link above you can proceed to the form below.
Freeze extension: Use form below
All Other GymIt Info: https://gymit.com/help

Due to the complexity of managing this requestss, we cannot guarantee that we will send you a confirmation. But if you submit the form below, we will take care of your request.

Thank you for understanding.

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7/3/2020 Update- GymIt will reopen on Tuesday, July 7 at 7 am!
Please visit gymit.com/help to look for your answer before submitting a request below.

If you have been a member for more than 48 hours and you need your barcode number head here for how to find it (do not submit a request below until you head here): https://gymit.com/help/#/97902-manage-my-account/whats-my-barcode-number

If you are looking to cancel head here: https://bit.ly/2Kr3GIO

All other requests or feedback continue to the form below.

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6/26/2020 Update- As part of the state's 3rd phase of reopening we anticipate reopening on July 6, 2020. For all information regarding our reopening please visit the following before submitting a question: https://bit.ly/GymItReopen

If you are looking to cancel head here: https://bit.ly/2Kr3GIO

If you are looking to extend your freeze beyond reopening complete the form below.
For which location are you providing feedback? *
First Name *
Last Name *
Membership Agreement Number *
This is a 9-digit number beginning with 4845 or 484. It may be your barcode #, but it isn't always. We typically include this number in any email communication. (sometimes it may begin with a "Zero" in which case it will be 10-digits. For more info head here: https://bit.ly/GymItAgreementNumber
Email (if you might need a reply) *
Type of Feedback *
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