Report Call Center Issues
Use this form to report issues you experience when contacting the Colorado Department of Labor & Employment's Division of Unemployment Insurance, such as hang-ups or an unprofessional agent.
This is not a form for general feedback or reporting issues with your claim. You should ONLY submit this form if you believe a CDLE agent hung up on you or behaved unprofessionally during a call.
Your feedback will be routed to the appropriate staff. Unfortunately, due to limited resources, we are not able to follow up with you directly regarding your submission.
If you need help with the following please visit the links below.
If you need to request a replacement 1099-G
If you need to report an invalid 1099-G
If you need more info on 1099-Gs
If you need to Identity Theft
Identity Theft for Individuals
Identity Theft for Employers
If you're facing trouble opening a claim because someone opened a fraudulent claim in your name, please fill out this form.
Your phone number
Please provide the phone number you called from.
Claimant ID number
We need your Claimant ID number to help locate your call.
Which number did you call?
Someone called me (scheduled callback)
Date you called
Approximate time of call
Please provide the approximate time of your call (in Mountain Standard Time) to help us locate it.
While speaking with an agent, the agent hung up on me
Please describe the issue you experienced:
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This form was created inside of State.co.us Executive Branch.