Nonprofit Digital Maturity Survey

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Is your nonprofit organization ready for scale? Is your organization digitally mature? Are your systems set up to drive efficiency and radically better client outcomes? Fill out this short survey to see where your organization stands on the roadmap to efficiency and receive recommendations on how to get there.

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First Name

Last Name

Organization Name

What program and service types do you offer?

Select all the apply to your organization.

Workforce Development

Youth Programs

Child Welfare Services

Disability Services

Collective Impact Initiatives

Reentry Services

Education

Homeless Services

Senior Services

Refugee Services

Family Services

Food Banks

Head Start

Other:

Does your organization have a theory of change that connects its programs and services with the community issues you are addressing?

We do not have a theory of change.

We have some aspects of a theory of change and logic models but not for all of our programs.

We have a theory of change and program logic models, and we are trying to tie our program delivery to these models.

We have a theory of change that clearly connects our programs and services to community impact.

Clear selection

Does your organization have an “eliminate paper” initiative (or something similar)?

Yes

Clear selection

Do you have productivity tools that allow you to save time and be effective?

We have regular issues with our productivity tools such as email, file share and calendars.

We feel that we could be more efficient with our email, file share and calendars.

We have these services available for us on a consistent basis.

Yes we have an aligned platform for cloud email, file sharing and calendaring.

Clear selection

Does your organization have a client/case management system?

Everything is manual; we have no digital client management system.

We have a system to manage cases but it is not very efficient.

We have a solid case management system with good reporting.

We have a client management system that meets all of our needs and allows us to share data with other community service providers.

Clear selection

Do you have effective online assessment tools?

We do not conduct assessments of potential clients.

We have a manual and inefficient process for conducting client assessments.

We have an efficient process for conducting client assessments that allows us to do as many assessments as needed and understand the results.

We have automated assessments that feed directly into our client/case management database.

Clear selection

Are you able to easily refer people who are not a good fit for your program to other programs?

We are not able to easily make referrals to other organizations.

We make referrals today but the process is manual and inefficient.

We have an automated system to keep track of referrals.

We have an online system for sharing information about clients with service delivery partners.

Clear selection

Do you have real-time reports and dashboards that drive decision-making?

We are able to produce reports but we are drowning in spreadsheets.

Most of our data collection processes lead to good reports, but the information is not consolidated.

We have real-time data that shows our impact and is used to improve our programs.

We have an easy way to share our data with other organizations in order to organize collective action and create systemic change. .

Clear selection

If the ideal state of your work is digitized and consolidated —streamlining client interactions and allowing staff to work on impactful outcomes —how close is your organization to this ideal?*

Not very close

Very close

Clear selection

What best describes the tools/technology your organization is using to manage client outcomes?

We do not use any technology to manage client interactions or outcomes.

We have multiple tools that aren't as integrated as we would like.

We have multiple tools that integrate well.

We have one consolidated system.

Clear selection

How common is it for departments to share technology platforms?

Each department uses different systems.

Different departments sometimes share systems.

Different departments often share systems.

Clear selection

In general, how prepared is your organization to quickly adapt and scale operations when needs increase or funding becomes available?

Not very prepared

Very prepared

Clear selection

Do you have a technology plan or roadmap and an appropriate budget to support it?

We have neither a plan nor a budget.

We have a designated IT budget, but no official IT plan.

We have both a plan and a budget and we try to adhere to them.

We consistently execute against our technology plan and budget and look for new ways to use technology to expand our programs.

Clear selection

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