About design thinking:
Design thinking is defined as a systematic approach
that prioritizes deep empathy for users’ desires, needs, and challenges to
fully understand a problem and to develop more comprehensive and practical
solutions. Many literatures showed many examples of successful use of
the Design Thinking framework for improving patient experience. This method
provides an in-depth understanding of the user’s feelings, challenges, and
values. In addition, it also helps healthcare professionals to develop
different types of the human-touch patient experience.
