傑出員工選舉 2018– 客戶服務問卷
Apple Storage Outstanding Employee Award 2018 – Customer Service questionnaire
你的客戶編號/登記電話 Your Customer code/ registered phone number *
Your answer
你使用中的分店名稱 The name of branch you are using *
Your answer
你為那一位客戶服務員填寫此問卷? Name of Customer Service Representative *
Your answer
客戶服務員會主動與你打招呼及道別。 Customer Service Representative takes the initiative to greet with you. *
客戶服務員有穿著整齊制服及保持良好的儀容。Customer Service Representative has good appearance with tidy uniform and appropriate posture. *
您能感受到客戶服務的熱情及有禮。 Customer Service Representative are polite and enthusiastic. *
客戶服務員耐心聆聽您的需要,為您細心解釋或回答問題。 Customer Service Representative listen to your need and answer your question patiently. *
客戶服務員能清楚解釋產品和服務流程及提供專業的建議。 Customer Service Representative can introduce/ explain the product/ service clearly and provide the professional advice/ suggestion to you. *
在使用我們服務的過程中,當您有疑難時,客戶服務員會主動協助或提供相關訊息。 Customer Service Representative can be initiative to give the advice or help when you have question in using service. *
整體而言,您對客戶服務員的專業素質、服務態度感到滿意。 Overall, how satisfied are you with service provided by Customer Service Representative? *
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