Project Essential
Good day we are Topline Research Solutions, a market and social research consultancy. We would be grateful if you can please spare few minutes to share your service experience during the national lockdown. As you may know research helps with decisions for service providers and authorities. There are no wrong or right answers it is just your opinion we are interested in. Participation in TRS surveys is completely voluntary. Any personal information recorded will be kept confidential and reported as aggregate.

For any comments or questions, please contact our project manager on +27 83 609 9605 or +27 11 787 6500
Q1 Which of these services do you consider essential? TICK AS MANY AS YOU CAN. *
Required
Q2 Which of these services have you experienced during this lockdown period? TICK AS MANY AS YOU CAN. *
Required
Q3 How are you accessing these essential services? ANSWER FOR SERVICES MENTIONED IN Q2. ROTATE SCREEN TO SEE ALL OPTIONS. *
Please select all that apply. Please select or enter N/A for all sections that do not apply.
Physical visit
Calling
Online and delivery
Online without delivery
Click and delivery to your car
Not Applicable
Baby shops
Banks and essential financial and payment services
Health care services (hospitals, clinics, doctors, pharmacies, etc)
Petrol Stations
Police stations
Supermarkets
Other (Specify
Q4 On each of these essential services, how would you rate your experience on a 4-point scale where 1 means Very Unpleasant and 4 means Very Pleasant? ANSWER FOR SERVICES MENTIONED IN Q2. ROTATE SCREEN TO SEE ALL OPTIONS. *
Please select all that apply
Very Unpleasant
Unpleasant
Pleasant
Very Pleasant
Not Applicable
Baby shops
Banks and essential financial and payment services
Health care services (hospitals, clinics, doctors, pharmacies, etc)
Petrol Stations
Police stations
Supermarkets
Other (Specify
Q5a What has been your best experience when accessing each of these services during this national lockdown period? Please explain in full. ANSWER FOR SERVICES MENTIONED IN Q2
Q5a.1 Baby Shop (Best Experience) *
Q5a.2 Banks and essential financial and payment services (Best Experience) *
Q5a.3 Health care services (hospitals, clinics, doctors, pharmacies, etc) (Best Experience) *
Q5a.4 Petrol Stations (Best Experience) *
Q5a.5 Police stations (Best Experience) *
Q5a.6 Supermarkets (Best Experience) *
Q5b What has been your worst experience when accessing each of these services during this national lockdown period? Please explain in full. ANSWER FOR SERVICES MENTIONED IN Q2
Q5b. 1 Baby shops (Worst Experience) *
Q5b.2 Banks and essential financial and payment services (Worst Experience) *
Q5b.3 Health care services (hospitals, clinics, doctors, pharmacies, etc) (Worst Experience) *
Q5b. 4 Petrol Stations (Worst Experience) *
Q5b.5 Police stations (Worst Experience) *
Q5b.6 Supermarkets (Worst Experience) *
Q6 Given a chance, what would you recommend for those who are offering these services for you to have a pleasant experience? Please explain fully. ANSWER FOR SERVICES MENTIONED IN Q2
Q6.1 Baby shops (Recommendations) *
Your answer
Q6.2 Banks and essential financial and payment services (Recommendations) *
Your answer
Q6.3 Health care services (hospitals, clinics, doctors, pharmacies, etc) (Recommendations) *
Your answer
Q6.4 Petrol Stations (Recommendations) *
Your answer
Q6.5 Police stations (Recommendations) *
Your answer
Q6.6 Supermarkets (Recommendations) *
Your answer
Q6.7 Other (Specify the service) (Recommendations) *
Your answer
Q7 Which shops have you used during this lockdown period? TICK AS MANY AS YOU CAN. *
Required
D1: Please record your gender. *
D2: Please record your occupation. *
D3: Please record your age range *
D4: Please record your province. *
D5: Would you like to participate in future survey? Participation in surveys is voluntary. Some surveys may be incentivised. *
D6: Kindly confirm your mobile contact number *
Your answer
Thank you for your participation in this survey. Your contributions are valuable and highly appreciated.
Interviewer name: *
Your answer
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