Comment Card
Dear Passenger,
Please be so kind and answer to few questions giving your opinion regarding our level of service. Your answers and comments will help us improve the quality of the services offered to you.
Email address *
Surname Name
Address
Town, Country
I am *
Required
Final Destination *
Telephone
Date *
MM
/
DD
/
YYYY
Time *
Time
:
The purpose of your trip is: *
Required
Where did you purchase the ticket? (Town/Country or E-ticket)
Evaluate the waiting time: (Please refer also to your previous experiences. If you don’t have any information, please leave empty) *
Very Short
Short
Acceptable
Long
Too long
Check-In
Security control
Passport and Visa control
Baggage delivery
Please rate your level of satisfaction with the following services: *
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Courtesy and helpfulness of check-in staff
Courtesy and helpfulness of security control staff
Courtesy and helpfulness of passport & visa control staff
Airport signage, description tables
Flight information display screens
Airport Customer service / Information Desk
Wireless & telecommunication facilities
Cleanness of terminal and washrooms
Comfort and availability of space
Parking
Luggage carts
Bars / restaurants’ offer
Shops’ offer
Airport taxi service
Service for passengers with reduced mobility
Overall satisfaction with the Airport
What do you enjoy about Tirana International Airport?
What do you dislike about Tirana International Airport?
What airport services would you add?
Do you have any other comment about your experience of today and previous ones at Tirana International Airport?
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