Payment & Refund
My Name is *
Must spell your full name correctly to match our database
Your answer
My cellphone number is *
Apartel USA prefers to have your iPhone or Smartphone for easy communication.
Your answer
My email address is
Your answer
My previous rental address at Apartel USA is *
Must include street address and apartment number
Your answer
Move-out Date *
Must be in MM/DD/YY
Your answer
Security/Incidental Deposit Payment Amount *
If paid by credit/debit card, must include surcharge. All payments made by cards are subject to 3.5% surcharge
Security/Incidental Deposit Payment Amount *
If paid by credit/debit card, must include surcharge. All payments made by cards are subject to 3.5% surcharge
Security/Incidental Deposit Payment Method *
Did you turn in 48-hour move-out card to the local management? *
If you verbally notified the management, do you still remember the person's name?
Your answer
If no 48-hour move-out notice was served, why do you believe you are still entitled to the deposit? *
Your answer
Before you moved in, did the rental office clerk explain to you the Refund Policy? *
It is a must that rental office clerk explain the Deposit Refund Policy to you before you make reservation or move-in. Your check-in status automatically evidences such an action.
If your refund petition is approved, where do you like Apartel USA to mail the check to?
Refund is made in the way it was paid, i.e., card to card, cash for cash. In case refund time expires, a company check will be mailed instead.
Your answer
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