Learning vendors: how well do you know your customers?

This survey aims to help understand how well learning vendors know their customers.  All responses will be treated in the strictest confidence and only anonymised, aggregate responses will be shared in a summary report that will be produced once the survey has closed.

There are 10 short questions and the survey will take less than 2 minutes to complete.

Thankyou for taking the time to complete this survey.

Martin Couzins, CEO, Insights Media

 

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Email *
How well do we understand our customers’ current priorities and challenges? *
How effectively do our products or services address our customers’ most important needs? *
How regularly do we gather feedback from customers about their experience with us? *
How often do we act on customer feedback to improve our offerings? *
How easy do we make it for customers to work with us? *
How clear and transparent are we in our communications with customers? *
How proactive are we in identifying and addressing customer needs before they reach out? *
How involved are customers in shaping our products or services? *
How strong are the trust and relationships we’ve built with our customers? *
How aligned are our goals with the goals of our customers? *
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