Pulaski County Internet Survey
Welcome to the Appalachian Power Internet Survey for Pulaski County! Our goal is to better understand Internet service availability and reliability in your community and in the region. By completing this survey, you will help provide valuable, anonymous information about the unserved communities in need of improved Internet service. If you have any questions, please contact
1. What is the physical address where your household or business receives (or would receive) Internet service? Please include FULL street address, city, and zip code.
2. Is there a student currently living at this address?
3. Do you currently have Internet service at this address?
4. If "No", what is the main reason why you do not have Internet service at this address?
Poor value (too expensive for the speed available)
Don't need or want Internet service
5. If "Yes", what type of Internet service do you have?
Hot Spot on mobile device
6. Who is your Internet service provider?
All Points Broadband
Viasat / Exede
Xfinity / Comcast
7. What is the approximate speed of your household's Internet service? If you are not sure, go to
from your home laptop or computer.
Less than 10 X 1
Less than 25 X 3, but greater than 10 X 1
Less than 100 X 10, but greater than 25 X 3
Greater than 100 X 10
Unable to conduct speed test
8. How much do you pay monthly for Internet service?
Between $35 and $45 per month
Between $45 and $55 per month
Between $55 and $65 per month
More than $65 per month
I am not sure, it is bundled with other services
9. How reliable is your Internet service (1 being "Completely Unreliable and 10 being "Very Reliable")?
10. On average, how long does a typical Internet service outages last?
Only a few minutes
More than 1 Day
11. Generally, how satisfied are you with your Internet service (1 being "Completely Dissatisfied and 10 being "Very Satisfied")?
Please include any other comments about your Internet service.
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