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Text Chat Quiz.
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Your name:
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Your answer
What is the maximum number of chats we should take at once?
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1 point
1
2
3
Required
Which of the buttons below would you use to ask for help?
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1 point
Option 2
Option 3
Option 1
Which of the buttons below would you to transfer a chat?
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1 point
Option 1
Option 3
Option 2
Which of the below icons accepts a chat?
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1 point
Option 2
Option 1
Option 3
Option 4
Which of the below icons shows a chat is waiting?
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1 point
Option 4
Option 1
Option 2
Option 3
What does a grey chat mean?
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1 point
Customer has navigated away from the chat
Customer urgently needs help
Customer is using an IPhone
When was the first Live Chat engagement?
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1 point
October 2011
January 2000
November 2015
November 1995
Where should you open the Browser?
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1 point
Google Chrome
Microsoft Edge
What does missed assist mean?
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1 point
The customer has ended before we have been able to help
We have not helped to answer the query
How long has the customer been waiting before we can see they are waiting for help?
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1 point
10 seconds
7 seconds
5 seconds
How long should we aim to take to reply to the customer?
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1 point
30 seconds
90 seconds
60 seconds
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