Location: WORK FROM HOME

Position from Campus hiring - NVOC Advisor

Function / Business Area: Customer Service

Job Responsibilities

·         Manage all customer interactions as rostered within parameters on Email, chat, social media & outcalls

·         Demonstrate ownership on calls when contacted by customer

·         Respond to all customers in appropriate tone and language

·         Offer a solution-based approach for all customer interactions

·         Educate the customer at every given possible opportunity

·         Ensure updation of product, system, process and policy knowledge

·         Adhere to rostered timing, scheduled shifts and activities

·         Capture customer details and data relevant to the call or service

·         Resolve customer queries within agreed timelines

·         Increase, develop and retain customer base through relationship building and service

·         Follow all contact center policies, procedures, code of conduct and legislative requirements

Skills and Competencies

·         Basic computer knowledge

·         English reading and writing

·         Problem solving skills

·         Customer focus

·         Technical orientation

·         Attention to detail

·         Service mindset

Education

10 + 2 / Graduation degree in any discipline

Experience

Fresher / 6 months - 2 years

CTC Bracket

Upto 225000 LPA (Depends on previous experience)

Additional Benefits:

-          COCP – Corporate SIM card – Free usage of call & data till employed

-          Group term life insurance – 5 Lacs coverage for employee

-          PF

-          ESIC

Note: Applicant should have own Laptop / Desktop