PT-1 Transportation Survey
The HST Office is continuously working to improve transportation service to MassHealth members. Your participation in this survey would help us improve services to better serve our members.

Our records indicate that you recently received transportation service provided by MassHealth through the HST Office.

Please indicate which broker (Regional Transit Authority) coordinated your transportation. *
If other, please describe.
Your answer
When scheduling your rides, do you wait longer than 5 minutes to speak with a call taker?
If yes, please indicate your average time on hold in an attempt to book your ride(s).
Does the Regional Transit Authority offer call takers to communicate in your primary language?
If no, please indicate the language you would like to see offered in the future.
Your answer
Please rate the courteousness of the Call Center staff.
How many rides have you taken in the past 6 months?
On a scale of 1-10, how would you rate your experience with the call center?
Do you currently use a smart phone?
If available, how likely would it be for you to schedule trips through your phone?
Do you currently have internet access?
If available, how likely are you to schedule transportation on a computer?
Please state the vendor that last transported you.
Your answer
Please rate your overall experience with this vendor.
Please explain your selection above.
Your answer
Please list any other vendors in which you have had a positive experience with and explain why.
Your answer
Please list any other vendors in which you have had a negative experience with and explain why.
Your answer
If you were to have a negative experience, how likely would it be that you would file a complaint?
If you have complained about transportation service in the past, who did you direct your complaint to?
Was the complaint resolved to your satisfaction?
On a scale of 1-10, how often does your transportation arrive on time?
Comments/Suggestions regarding on-time performance:
Your answer
Please rate the condition of the vehicles used to transport you.
Comments/Suggestions regarding vehicle condition:
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Additional Terms