Member Feedback
Thanks for sharing your experience and suggestions. You’ll receive your $10 coupon at the end of the survey!
General Feedback
What was the date of your delivery? *
Is this your first time using Greenly? *
What things would you like to see Greenly do differently? *
Your answer
It’s our goal to have terrific selection of the best products. How are we doing? Are there products you would like us to carry?
Your answer
Would you recommend Greenly to a friend? *
How would you rate the quality of packaging for your order? *
How was the quality of the product? *
How do you feel about Greenly product pricing? *
We currently guarantee delivery times of under 2hrs for orders placed in local zones and under 3hrs for those placed in extended zones? Do we need to be faster? *
How is the online shopping experience? *
Have you had any technical issues with the site? *
How would you describe Greenly team member communication skills (ex. phone, online chat, text or email).
How was your customer service experience on the phone?
If you talked with us on the phone.
Who was the representative you spoke with on the phone?
If you spoke with someone on the phone.
Your answer
How was your customer service experience on the online chat?
If you talked with us on the online chat.
Did your delivery arrive on time? *
Any other memorable experiences (positive or negative) you can share?
Tell Us About your Driver
What is the name of your driver? *
(Hint: They sent you a text with a GPS link that has their name)
Your answer
Did your driver show up wearing his Greenly shirt? *
How would you describe the personality + attitude of the delivery person? *
Can select multiple items.
How was the driver's overall appearance? *
Did the driver offer to give you change? *
Did your driver have cash change? *
Specific Feedback
Your input will help with employee coaching and operational improvements.
How was your overall experience? *
Your answer
Do you have any other comments or suggestions to help us improve? *
Your answer
What was the number of your most recent order? *
(Hint: Search your inbox for your last order receipt.)
Your answer
What is the email address you have on file with Greenly? *
This is where we will send your coupon for filling out this survey.
Your answer
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