Gear wait times & backorders
Name *
This will be public. If you don't want to share your full name, use another, e.g. Andrew S, high-route-hiker, or Greyhound.
Your answer
Email *
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Your answer
Confirm email *
This will not be publicly shared.
Your answer
Product category *
Brand from which you ordered *
Or, Brand from which you considered ordering. If you don't see the brand listed, use the "Other" option at the very bottom.
Model ordered *
Please do NOT include category, size, or other trivial specs (e.g. "Circuit backpack," "Wide," "Gray").
Your answer
Did you request non-standard modifications?
"Standard" modifications include all advertised options. "Non-standard" would require manufacturer to build your item from scratch, or somehow separate from a generic batch of inventory that could be matched later with orders.
Order date *
Or, Date on which you considered placing an order
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Expected wait time (in weeks) *
Based on brand website or social channels, not word-of-mouth. If a range was offered, enter the average (e.g. "5-7 weeks" = 6).
Your answer
Shipment date
If entered, actual wait time will be automatically calculated. If your order has not yet been shipped, please report back by editing your responses later -- After you submit your form, you will be given a link. Please save it! If you don't, add a Comment at the bottom of the page and I will manually updated it.
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YYYY
How was the customer service? *
Consider the communication, accuracy of announced wait time, billing procedures, etc.
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