Provide answers to the following question and allow 1 to 2 business days for a response.
FAQ:
-incidentals are a flat fee of $150 or a percentage of your entire stay. After check-out, the total reflected on your folio will be settled and the difference will be released back to your account. Please allow 7 to 10 business days for that to reflect in your account.
-If you are contesting a charge, please provide as much proof and information as possible. After completing questionnaire, please email additional proof to Accounting@AloftChicagoMagMile.com.
-If you booked a fully prepaid reservation and canceled within the allowed cancelation window it can take 7 to 10 days for that refund to reflect in your account.