1)  Cancellation of test registration must be done no later than three (3) working days prior to test date for Metro Manila test center, and (5) working days for provincial test center. The count for the three-day/five-day notice does not include the day of the test and the day of your request.
Example:
Test Date: August 17, 2019
Cancellation Notice: August 13, 2019

2) Payments are only valid up to three (3) months from the original test date which allow you to request for a reschedule or change in test date within the test fee validity.

3) Refund shall be for fifty percent (50%) of the total fees paid. The balance is retained to cover expenses for processing your registration and holding a seat for you at the test center (This will also be applied for those who successfully registered for the test).

4) Refund shall be made to the person concerned via check payment. No cash refunds allowed.

5) For refunds, processing period will be two-weeks from date of approval.

6) Check refund must be picked-up in person. For those requesting direct deposit to their personal bank account or via telegraphic transfer, incidental bank charges such as but not limited to service charge, remittance fee, etc. will be deducted from the refund. Total amount for international refund may also be affected by the currency fluctuations during the transfer date.

7) A fixed rate of Php700.00 will be charged upon request for a change in test date for the reprocessing of registration.

8) Requests for REFUND and/or payments for RESCHEDULE should be processed three (3) working days for Metro Manila and (5) working days for Provincial test center  prior to the test date.

9) Request/s made on the day or after the test date will be considered "No Show" and forfeiture of payment shall apply.

10) A confirmation letter for the new test date will be sent together with a notification email.

IMPORTANT:
You are only eligible for a Refund or Reschedule if you have successfully completed the process on how to register and have followed the cancellation policy. Failure to do so will automatically result to forfeiture of payment.
Showing up LATE and without the ORIGINAL proper identification during the test date will be denied access to the testing room and will automatically result to forfeiture of payment.
In case of emergency and/or sickness, medical certificate and letter of explanation should be submitted to avail either refund or reschedule.

***Test fees, policies and procedures might change without prior notice. Kindly visit our website for the timely updates.***