Customer First Name
Customer Last Name
Applicable Order Number(s)
What day did your meals arrive?
Were you home to receive your package?
Yes, I received and collected my package personally
No, but someone I trust received and collected the package
No, I was not home at the time of delivery, but I collected the package before 5:00
No, I was not home at the time of delivery and did not collect the package until after 5:00
What went wrong? (select all that apply)
I received the wrong number of meals
My meals arrived warm
I did not receive my meals on the expected day
My meals arrived poorly-packaged
I received the wrong meals
How can we make it right?
Refund / Credit + additional compensation
Re-shipment + additional compensation
Reimbursement + Further Cancellation of Active Plan
Have you had a similar problem in the past? If yes, how many times?
If you answered yes to the previous question, please describe the incident(s) and if a resolution was provided. If you have an applicable order # or delivery date, please include that as well.
If you have any other suggestions for improvement or comments that you would like to add for our review, please include them below.
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