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How do you feel about the 4-stage conflict mechanism for resolving difficult situations? Remember to use the scale of 0 to 5 (1 = lots of reservations, 4 = total support)
0 - No
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1
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5 - Absolutely, how can I help?
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What do you like about the 4-stage conflict mechanism for resolving difficult situations?
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What do you wish about the 4-stage conflict mechanism for resolving difficult situations?
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What else do you think we should say about resolving difficult situations?
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