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台灣跨境賣家訂單協助表單 (TWSIP Seller Escalation Form)
親愛的賣家您好：
非常感謝您對台灣跨境的支持，
即日起針對不同類型的訂單問題，設有相對應的專員服務。
賣家若有訂單上的問題需要協助，還請填寫表單，專員將會依序協助處理。
若在填寫上有其他問題，請參閱表單填寫指南
https://docs.google.com/document/d/1gDzGhVhIwaEi0HQh9w5Sfv-mJrvn__NMC54U51LdyrI/edit?usp=sharing
或可洽詢跨境客服:
https://shopee.tw/shopee.twcb.cs
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* Indicates required question
1. 賣場帳號 (Shop ID)
*
Your answer
2. 蝦皮訂單編號 (例：220420ABCDXXXX) (Taiwan Order SN)
*
Your answer
3. 請填寫該訂單需要在什麼時間之前出貨 (Order needs to be shipped before)
*
MM
/
DD
/
YYYY
4. 商品連結 (Product Link)
*
Your answer
5. 商品規格貨號、選項 (Product Variation)
*
Your answer
6. 問題類型 (Issue Type)
*
Choose
買家未備註顏色/款式/型號，需要聯繫買家 (No remark for color, pattern, etc., needs to contact buyer)
商品缺貨，需要更換款式 (*請務必於「選項9」中說明金額相符且有庫存的款式) (Product out of stock, needs to contact buyer whether willing to change)
商品超材/超重，希望買家分開下單 (*請務必於「選項9」中說明需要分成幾單訂購) (Product oversized, needs to cancel the order and contact buyer to split the order)
商品數量不滿足出貨條件，希望買家重新下單 (Product quantity did not meet minimum ship-out number, needs to place a new order)
其他 (Others)
若您有其他需求，請參考表單填寫指南 (Please kindly refer to the following link for more information)
表單填寫指南：
https://docs.google.com/document/d/1gDzGhVhIwaEi0HQh9w5Sfv-mJrvn__NMC54U51LdyrI/edit?usp=sharing
7. 問題敘述 (Description)
*
若:
1. 買家未備註顏色/款式/型號，還請敘述目前能購買的顏色/款式/型號
2. 訂單需要更換商品款式，請填寫可以更換的款式(價格一樣且有庫存)
3. 若商品超材/超重，希望買家分開下單，請填寫一單最多可以購買的數量並告知可以分成幾單訂購
4. 若賣家商品數量未達出貨標準，請填寫下單數量需為多少
Your answer
8. 圖片提供 (Pictures)
*
上傳連結 (Pictures Upload Link)：
https://imgur.com/upload
請參考圖示操作方式並將上傳連結回填於下方回應欄，若沒有則填寫「無」
(Please kindly refer to the following instruction and provide picture link on the respond part. If there's no picture, kindly fill in "N/A")
Your answer
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