Help a Reporter: Assisting passengers with a disability
Hi, all. I'm Jayme Fraser, a national reporter for USA Today and hundreds of local newspapers across the country. I'm reporting on the Air Carrier Access Act and the best ideas for how to make flying more accessible while reducing the risk of injury for workers. To do that, I want to talk with as many people as possible about their experiences, including travelers and airport workers.

No personal information provided on this form will be published without your permission. We might publish aggregated counts of how people answered multiple choice questions, but we will not publish written answers without asking you first.

If you feel like this survey missed something important, please don't hesitate to contact me directly.

Thanks,
Jayme Fraser
jfraser@gatehousemedia.com
Desk phone: 941.361.4923
Call/text/encrypted Signal via my cell: 541.362.1393
What jobs have you held at an airport or for an airline?
Your answer
How long have you worked at an airport or for an airline in total?
Your answer
What companies have you worked for? (Be specific and name the contractor if you have not worked directly for an airline)
Your answer
Do you know what the Air Carrier Access Act is?
Describe the training you received for assisting passengers with disabilities or for handling their medical equipment, such as wheelchairs. How long was it? How often?
Your answer
How would you change that training to better prepare you for the job?
Your answer
Describe your responsibilities when assisting a passenger with a disability or handling their equipment.
Your answer
How would you change those responsibilities to better serve those customers or to make the jobs safer/easier for yourself?
Your answer
Describe any policies or practices you have seen or heard about that are better. In other words, who is doing this work well?
Your answer
What questions do you hope we answer in our future stories? Is there a particular issue we should look into?
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Are you willing to talk more with a reporter about your experiences?
If so, what is your preferred way to be contacted?
If so, what state do you live in?
Your answer
Your name
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Phone number
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Email
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