Help a Reporter: Assisting passengers with a disability
Hi, all. I'm Jayme Fraser, a national reporter for USA Today and hundreds of local newspapers across the country. I'm reporting on the Air Carrier Access Act and the best ideas for how to make flying more accessible while reducing the risk of injury for workers. To do that, I want to talk with as many people as possible about their experiences, including travelers and airport workers.
No personal information provided on this form will be published without your permission. We might publish aggregated counts of how people answered multiple choice questions, but we will not publish written answers without asking you first.
If you feel like this survey missed something important, please don't hesitate to contact me directly.
Desk phone: 941.361.4923
Call/text/encrypted Signal via my cell: 541.362.1393
What jobs have you held at an airport or for an airline?
How long have you worked at an airport or for an airline in total?
What companies have you worked for? (Be specific and name the contractor if you have not worked directly for an airline)
Do you know what the Air Carrier Access Act is?
Yes, I am very familiar with that law and it's requirements.
Yes, but I am not very familiar with that law or it's requirements.
Describe the training you received for assisting passengers with disabilities or for handling their medical equipment, such as wheelchairs. How long was it? How often?
How would you change that training to better prepare you for the job?
Describe your responsibilities when assisting a passenger with a disability or handling their equipment.
How would you change those responsibilities to better serve those customers or to make the jobs safer/easier for yourself?
Describe any policies or practices you have seen or heard about that are better. In other words, who is doing this work well?
What questions do you hope we answer in our future stories? Is there a particular issue we should look into?
Are you willing to talk more with a reporter about your experiences?
Yes. I'm willing to be quoted in a future story.
Yes, but I don't want to be quoted in a future story.
If so, what is your preferred way to be contacted?
If so, what state do you live in?
Do you want to be signed up for a monthly newsletter with updates on new stories and the progress of my reporting?
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