BUSINESS COMMUNICATION Form - B
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79)  Examples of projection and resonance of the voice are known as:
1 point
64)  Which of the following terms is obsolete?
1 point
95)  When using e-mail for customer contact
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96)  Which of the following is the best advice for using business e-mail?
1 point
85)  The director was dissatisfied with the stage set so he made the crew _____ it to the ground and rebuild.
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57)  The grammatically correct sentence is:
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63)  Basic fundamentals, free and clear, and positively certain are all examples of:
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80)  A structured slide presentation is often the best choice for:
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53)  Which of the following is not specific and clear?
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78)  The following should always be included as part of an introduction of an oral presentation.
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72)  Which is not a question you would ask to determine whether your oral presentation requires visual aids?
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62)  The proofreaders’ mark to insert parentheses is:
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90)  If you write a sentence that contains an appositive providing nonessential information, you would
1 point
77)  Which of the following is not a common attention-getting technique?
1 point
56)  Choose the grammatically incorrect sentence.
1 point
92)  CEO is a common acronym used in business settings and communications. The letters stand for Chief Executive Officer.
1 point
70)  Marcelle made a conscious effort to become an active listener, so she shut down her computer, turned off her cell phone, and asked her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?
1 point
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58)  _____________ going on vacation in July to Hawaii.
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93)  Which sentence contains a spelling error?
1 point
52)  Which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."
1 point
94)  When using visual aids for a presentation
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91)  A punctuation mark such as the parentheses may be used in pairs to set off words, numbers, lists, or other items that may be considered nonessentials. Identify where you would use the parentheses in the following: The Future Business Leaders of America FBLA is a favorite student organization in the business world.
1 point
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73)  Speakers are advised to avoid uptalk. Uptalk is defined as:
1 point
68)  Which of the following is not a barrier to effective listening?
1 point
87)  The _______ of the new church building is enhanced by a wooded area, flowers, and small covered bridge.
1 point
88)  Your and you're are commonly misused. Which question or sentence correctly uses the word your?
1 point
69)  Which of the following is the best advice when listening to nonnative speakers?
1 point
82)  Typical communication channels may be used to send a message and once received, the process of interpreting the message is known as
1 point
86)  Understanding implied meanings or jargon is essential in the workplace. Select the best meaning for "bait and switch."
1 point
99)  Companies often give access to its customers, vendors, suppliers, and other interested people to view the company’s literature through its:
1 point
89)  Which one of the following sentences is the correct use of punctuation with apostrophes?
1 point
67)  Which of the following words show sensitivity to the speaker?
1 point
61)  I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
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98)  Text messaging, although a good social communication tool, is
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66)  Important dimensions of North American culture are its communication style and
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65)  In many Asian societies, the notion of "saving face" means:
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97)  In a conversation with a "problem" customer, it is good psychology to look for an opportunity to ______________ that customer.
1 point
51)  Are you saving this seat for _______ and _________?
1 point
59)  Great is to greatest as good is to:
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71)  Body language
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60)  If you are reviewing a proofread document to re-key it, what would you do if your document had the following: The Wall Street Journal ?
1 point
55)  One of the following sentences contains an error/errors.
1 point
76)  Planning a high-quality presentation can take:
1 point
84)  Shortened forms of words or expressions typically formed from the first letter of each word are
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75)  In communicating with others, a key to receiving honest feedback is
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81)  One voice quality needed during the delivery of an oral presentation is:
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83)  Language problems such as the selection of words in the message can destroy the communication process if the words used are
1 point
100)  Spamming is:
1 point
74)  We receive messages through:
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54)  Which sentence is grammatically incorrect?
1 point
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