Tech Help for DHMS Students 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the iPad is connected to your home wifi.

2. If the iPad is not connecting to Global protect, follow the suggestions on the APS website for troubleshooting Global protect. (

3. Basic troubleshooting - restart the iPad completely, close and reopen the app in question, reinstall the app in question from the app catalog to refresh the app. (

4. Technology FAQs on the DHMS website.(

For immediate assistance call the APS Family Technology Call Center at 703-228-2570.
One person works this Tech Help form for DHMS in addition to other duties. Typical response times are one to three business days.
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