Tech Help for DHMS Students 2021-22
Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the iPad is connected to your home wifi.

2. If the iPad is not connecting to GlobalProtect, follow the suggestions on the APS website for troubleshooting Global protect.  (https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/)

3.  Basic troubleshooting - 1) restart the iPad completely - power off, 2) close and reopen the app in question, 3) reinstall the app in question from the app catalog to refresh the app. (https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/)

4. Remember APS resources can be accessed from any device including a laptop, a personal iPad or cell phone. In ANY browser go to https://myaccess.apsva.us and log in using the student’s APS credentials.

One person works this Tech Help form for DHMS in addition to other duties. Typical response times are one to three business days.
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