Tech Help for DHMS Students 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the iPad is connected to your home wifi.

2. If the iPad is not connecting to Global protect, follow the suggestions on the APS website for troubleshooting Global protect. (https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/)

3. Basic troubleshooting - restart the iPad completely, close and reopen the app in question, reinstall the app in question from the app catalog to refresh the app. (https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/)

4. Technology FAQs on the DHMS website.(https://dorothyhamm.apsva.us/technology-faqs/)

For immediate assistance call the APS Family Technology Call Center at 703-228-2570.
One person works this Tech Help form for DHMS in addition to other duties. Typical response times are one to three business days.
Next
Never submit passwords through Google Forms.
This form was created inside of Arlington Public Schools. Report Abuse