Service User Specialist Survey 2025

Imagine Independence is committed to providing quality support services. Capturing feedback about our services and the support delivered will help us to know what we are doing well and help us to improve where any problems are identified. We would be very grateful if you could help us to continually improve by answering the following questions.

If you are completing this questionnaire on behalf of someone else, please answer the questions from their perspective.

If you would like to make comments related to any of the questions, there will be space provided at the end for you to do so.

Which service are you providing feedback for? *
When you first came to this service, what sort of support were you hoping for? *
Has the service provided the support you were looking for? Select the option which most closely matches your opinion. *
How much do you agree or disagree with the following statements? *
Strongly Agree
Somewhat Agree
Neutral / Not Sure
Somewhat Disagree
Strongly Disagree
I feel safe being supported by Imagine
I know who to contact for help or assistance
The staff are helpful and supportive
I am given enough support
The staff are respectful towards me
The support I get is tailored to my needs
I have control over how I am supported
Staff have the skills and training to support me
Complaints and issues are taken seriously
How would you rate your experience with the service? Select the option which most closely matches your opinion. *
How would you rate your current accommodation? Select the option which most closely matches your opinion. *
What about the service, or the accommodation, has pleased you the most?
What about the service, or the accommodation, has disappointed you the most?
If you have any other comments or suggestions, please feel encouraged to leave them in the space below.
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