9:30am-10:00am: Registration10:00am-12:00pm: Ryan Dowd Presentation12:00pm-1:00pm: Lunch1:00pm-4:00pm: Ryan Down Presentation
This interactive training focuses on working with patrons experiencing trauma, such as homelessness, mental health issues, and substance abuse issues. By sharing very practical tools you can use every day, participants will leave knowing how to compassionately manage problems and prevent conflicts with all patrons who enter their libraries. (e.g. how to stand, what to say, what not to say, etc.)
Ryan Dowd has spent most of his career as Executive Director of a large homeless shelter outside of Chicago, Illinois. In addition to running the shelter, Ryan train libraries, nonprofits, police departments, hospitals, and other organizations in how to work and help homeless and difficult individuals. His book, The Librarian's Guide to Homelessness was published by the American Library Association. Ryan is a licensed attorney and has a Master's of Public Administration.