PGA IGI Appeals & Complaints form
The PGA seeks to prevent complaints by ensuring that the Public, Members and Students are satisfied with the nominated Education Program and its outcomes and by fostering positive relations. PGA staff are expected to be fair, courteous and helpful in all dealings with the Public, Members and Students. Any appeal or complaint, whether internal or external, about a staff member or PGA IGI Program will be taken seriously, investigated thoroughly and dealt with in a timely and appropriate manner according to the nature of the complaint.

Students are encouraged to informally discuss a complaint or appeal with a Trainer, Senior/Training Manager or General Manager-Education before the formal process is undertaken.

If you would like to discuss an informal complaint you may do so by emailing or calling 07 5657 6110.

If you would like to lodge a formal appeal or complaint please complete this form. All appeals and complaints will be responded to within 14 days.

First name *
Your answer
Surname *
Your answer
Are you a: *
Are you lodging an Appeal or Complaint? *
Please give a detailed explanation of your complaint. Please be clear and specific. *
If you have any supporting documentation, please email this to
Your answer
I declare all information provided is true and correct. *
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