2019 Terrapin System 14L Recall
Revelate Designs is recalling all units of the 2019 Terrapin System 14L. This version of the Terrapin System was sold from December 2018 until April 2019 and is easily identified by a pair of hooks on the top rear of the bag. This includes skus RD-094-449, RD-094-454, RD-094-455 and RD-094-457. No other similar products are affected.

If one of both of the rear hooks are not properly tensioned it is possible they can disengage from their loops and entangle in the rear wheel potentially causing loss of control of the bike and posing a fall hazard.

In addition, but unrelated to the focus of this recall, we have come aware that many of the hooks are defective and can easily break well under their tested load such as tightening for the first time.

If you own one of the affected bags please use the form below to start the return process. We will then send you an RA# and further instructions. Return shipping labels will be provided and repairs made at no cost. We will make a minor modification to the bag to ensure that the hooks cannot easily fall from the loops and replace the hooks with a stronger model.

The last thing we want is anyone to get injured due to our products or something break and let you down on a trip. Please take part in this recall so we can get you gear you can rely on.

This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission.
Image of the affected 2019 Terrapin System 14L
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Company (If you are a Revelate Designs dealer)
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Mailing Address 1 *
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Mailing Address 2
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Zip Code *
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Phone number *
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Purchase Location *
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Order Number (If purchased from Revelatedesigns.com)
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Date of Purchase (Only Terrapins sold after December 2018 are possibly impacted) *
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How many Terrapin System 14L's are your returning for repair? *
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