Thank you for your correspondence. We will be right with you!
We issue refunds on machines we test and find faulty.
We do not issue refunds for
- small washers used to clean blankets or rugs
- overloaded machines
- extremely soiled items or previously stained items that did not come clean
- damaged items
- user errors including too much soap, use of out of order marked machines, putting money in the wrong machine, overloading, ect.
We are not responsible for lost, damaged, or stolen items- use at your own risk.