Agents' Code of Conduct Digital Training

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IMPORTANT NOTE:

This training is only applicable for GIA registered agents.

If you have AIG as your Primary Principal, this training is mandatory and that you will be required to complete them before 31 October 2026.

Kindly read through the training notes via the link below before you attempt the questions below.

Training Notes Link:

Code of Conduct

Complete the questions, fill in your details below and click submit before the last day of the month. If you attain a passing rate of 80%, you will be awarded 0.5 CPD hour.

There will not be double crediting of CPD hours for the same digital training completed and passed within the same year.

CPD hours will be credited to ARCM by the 14th of each following month. Do note that this web link will be closed on 19th December 2026, 12pm.

Complete this training before 18th December 2026 in order to be credited for your 2026 CPD requirement.

*For Exempt Insurance Brokers and Local Brokers, this training is not applicable for you. CPD hour will not be credited.

Email *

Agent Code (with sub code, if applicable)
*

Agent Full Name *

NRIC No. (Important for CPD hours to be credited. Format must be in S1234567A or G7654321Z) *

1. Which of these guidelines are applicable to agents. *

20 points

GIARR and all its appendixes

AIG Agent’s Code of Conduct

MAS 132 Cyber Hygiene and Data Loss Protection Guidelines

All of the above

2. Which of the following practices adhere to the AIG API Information Handling Standards? *

20 points

Shredding customer’s paper-based business records when they are no longer required.

To encrypt client’s personal data before send electronically.

Keep all records of client’s personal data under lock and key.

All of the above.

3. Which of the following does not require to be updated with the agent’s principal within 14 days? *

20 points

Change of owner of a sole proprietorship

Change of home or office address

Change of contact details. E.g. Mobile or Email Address

Change of family car

4. Which is a safeguard to protect client’s personal information? *

20 points

Storing client’s data in a mobile device without password or biometric protection.

Leaving documents with client’s details unattended in a shared office.

Disposing of application forms of lapsed policies in the common rubbish bin.

None of the above.

5. What are some of the potential issues that may occur by engaging a sub agent? *

20 points

Misrepresentation

Non-disclosure

Forgery

All the above

I agree I have read the training material before attempting the test. *

Yes

A copy of your responses will be emailed to the address you provided.

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