Dear all
Greetings from MES Institute of Technology & Management, Chathannoor, Kollam.
We are glad to inform you that ASAP Info Systems Pvt. Ltd is conducting a placement drive for HP (Hewlett-Packard) in our campus on 03rd April 2018 Tuesday.
Client: HP

Designation: Technical Support Engineer

Job description:

 Troubleshooting Hardware / Networking/OS related queries of our global clients Over Phone which involves working in different time zones.
 Take calls from Global customers and initiate the right response to them, positively and professionally.
 Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.
 Manage end to end all calls logged, providing regular updates to customers on call status.
 Complete follow-on actions as appropriate.
 Work to achieve individual and team goals.
 Protect confidential and sensitive information and materials.
 Observe strict compliance to licensing, copyright and trademark legislation.
 Adherence to policy and procedures (compliance).
 Ability to multi-task and prioritize.
 Ability to manage commitments to customer, manager etc.
 Ability to diagnose problems and take corrective action.
 Ability to escalate as appropriate.

Job location: Bangalore

CTC: Rs 17,000 - Rs. 20,000 per month + shift allowances

Benefits: 2 way cabs provided

 Final year engineering students from all branches with excellent communication and good knowledge in computers.
 Up to 3 Backlogs are permitted.

Interview Process

Round 1 – Written Communication
Round 2 – PI

College ID
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Full Name
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Email ID
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Mobile No
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10th %
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12th %
Your answer
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Total Live Backlogs
Your answer
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