Claims Experience Review
We’d love to hear how you felt during your recent claims experience with us. Your feedback helps us improve and ensure we’re supporting you the way you deserve — especially when things don’t go as planned.  
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Email *
Section 1: Claim Details
Your Company Name *
Date of Loss
Claim Reference Number
Section 2: Experience Ratings
Use star scale:
  • 1 star = Poor/not at all
  • 5= Excellent/ Absolutely
How smooth was the claim settlement experience? *
Think of how clearly things were explained and how easily it all moved. Was the outcome at par with your expectations?
  How timely were the updates during the process?   *
  Did you feel informed without having to chase?  
How easy was it to reach us when you had questions? *
  How would you rate our responsiveness and professionalism in communication  
How helpful was our team in getting things sorted? *
  Were you guided, supported, and heard along the way?  
Section 3: Suggestions and Comments
Is there anything we could have done better?
Were the adjusters/Insurer's representatives, in constant touch with you?
Any other insurance needs? We shall fill the gap!
By submitting this feedback, you agree to allow us to use your comments for promotional, marketing, or internal training purposes. We assure you that your feedback will not be used against you or your organization. *
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This form was created inside of Mango Insurance Inc..